We have an exciting opportunity to join our team as a Media Facilities Specialist.
This position is responsible for all aspects of audio visual, video conferencing, unified communications and collaboration equipment and systems used throughout the Medical Center. Responsible for all A/V operations support for the Undergraduate Medical Education department school schedule, class lecture captures as well as other events.
Responsible for the setup, installation, maintenance and support of audio visual systems and equipment. Supported components include but not limited to: A/V rack systems, codecs, Audio Mixers, Control Systems, A/V Automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other peripheral equipment. Crestron, AMX, VoIP Video and Telephony, Call Manager (CUCM), Cisco Telepresence (Acano/Tandberg/Codian), ClearOne, and WebEx CMR, Cisco TCS, Cisco Unified Communications products, Epiphan, Vbrick, Meeting Room Manager, ALEX, Webex, Meeting 2.0, Cisco Jabber, Spark.
Staff and operate the Audio Visual, video conference and computing equipment for classes and special events, including set up, configuration, recording and testing lecture captures; class and event scheduling. Review daily event schedules and coordinate accordingly. Handle student lecture capture and uploads.
Assists and provides one-on-one instructions/training/guidance to clients regarding proper usage and operation of AV equipment and monitor equipment operation at appropriate intervals. Responsible for creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.
Set-up and perform complex troubleshooting for all AV/projection/lighting/conferencing equipment, devices, and systems, when needed. Use judgment based on technical expertise while troubleshooting and performing diagnostic checks and independently implements solutions.
Perform diagnostic checks on audio visual equipment. Ensure all AV equipment is fully operational, repair or clean equipment when necessary and break-down, remove, and secure equipment when not in use.
Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion.
Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.
Perform newly built or refreshed room check-outs by going through checklist troubleshooting and reporting room issues with functionality. Work closely with the Unified Communications, and Infrastructure Collaboration teams on new rollouts, refreshes, etc. to ensure proper support hand off.
Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.
Perform other duties as required.
Must have a BA or BS in Computer Science, Information Systems or a related discipline. At least 3 years, typically 5+ years of support and analysis experience in End User Infrastructure Support applications and infrastructure or an equivalent combination of education and work experience in healthcare and/or complex organizations.
Requires a good knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, TCP/IP protocols, personal computing, End User Infrastructure Support management tools, client functions and applications (Active directory, Novell, Domains, PDA support, application troubleshooting, etc.)
Good consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.
Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service.
Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers.
Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.
Familiarity with Front Range ticketing system and Microsoft Outlook a plus.
Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus.
Knowledge of Windows, Linux and Apple operating systems and hardware a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.