JobDescription : This role will be the owner of enterprise content management services at S&P Global. Reporting to the Senior Director of Collaboration within S&P Global's Workplace Services team, you will be responsible for managing and helping to build the strategy for how S&P Global grows and uses SharePoint and Box and how these integrate into other key collaboration services. Job Requirements:
Managing the vendor to provide day-to-day delivery and operations of SharePoint Online, Box and other cloud file services
Set strategic direction, design and delivery of SharePoint Online and Box as services to S&P Global employees
Maximize the use of SharePoint Online and Box within S&P Global via promotion, evangelizing, sharing best practices and training end users
Work closely with business stakeholders to understand business requirements and identification of new uses cases
Transform existing business processes to utilize Box or SharePoint Online
Experience in building and scaling applications for the Cloud and developing automation scripts
Lead integration efforts for Box into existing business process or tools (e.g. Salesforce)
Partner with our internal development team and vendor teams to evaluate, design, build and integrate custom solutions into Box
Manage a service provider that is responsible for delivering Level 1, 2 and 3 support and overseeing the day to day management and administration of the SharePoint Online and Box environments
Troubleshoot and manage resolution of issues by coordinating appropriate resources to ensure timely resolution and proactively work to reduce Box support ticket volume
Function as the Box subject matter expert and internal escalation point for support issues that the Level 3 team cannot resolve
Oversee major migration projects including the migration of network file shares to Box and the migration of SharePoint 2007/2010 to SharePoint Online
Work closely with the Information Security and Compliance teams to meet security and compliance requirements
Apply continuous improvement techniques to content management services to ensure the best in class experience for our end users
Function as the voice of the customer and provide feedback on how we can use our enterprise content and collaboration products to better serve our end users and customers
Communicates plans, status and issues to management and relevant stakeholders on a regular basis
Participate in the research and review of new technologies, equipment, and services related to enterprise content management solutions
Identify and publish key service success metrics, operational and performance metrics
The Hiring Manager says: "We are looking for someone that is part project manager, part developer, part enterprise content management engineer but also 100% customer obsessed and has a passion for process improvement, cloud technologies and enterprise transformations!"
5-10 years of enterprise content management experience
Familiarity with implementing and supporting Software-as-a-Service solutions
Project management experience
Ability to architect, design, code, and unit/functional test software on a predefined schedule using technologies, techniques, and tools to ensure high quality, performance, secure, scalable and reliable software is implemented
Proficiency with SharePoint development, Box Platform API and REST API, JSON or PowerShell scripting
Experience leading and conducting content migration projects
Domain expertise in enterprise content management, business process management or IT infrastructure
Demonstrated understanding of network security including risk management and compliance
Familiarity with ITIL processes
Ability to work independently, keeping track of a number of continuing problems, requests, and projects
Candidate should possess strong application functional expertise, expertise in business application deployment cycles
Excellent organization and communications skills. MUST be highly collaborative and have excellent customer service skills
Natural leadership skills and ability to work with all teams in the Company.
BS/MS in Computer Science, Engineering, or related technical field. MBA a plus.
To all recruitment agencies: S&P Global does not accept unsolicited agency resumes. Please do not forward such resumes to any S&P Global employee, office location or website. S&P Global will not be responsible for any fees related to such resumes. S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Internal Number: 4931687
About S&P Global
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