GENERAL SUMMARY: Reporting to the Director of Admissions, the Associate Director of Admissions works to accomplish the goals and objectives of the Office of Admissions. Working closely with the Director of Admissions and AU Admissions colleagues, the Associate Director participates in the design, assessment and implementation of a successful recruitment plan that works to meet designated enrollment goals for their campus The Associate Director works with the Office of Admissions and other campus departments to support an effective prospect management system and admission application system.
With the support of the Director of Admissions, the Associate Director will provide support in leading Admissions Counselors and federal work-study employees. The role requires strong interpersonal communication skills, fluency with database principles, an understanding of enrollment management theory, the ability to coordinate multiple tasks, and must possess a high degree of sensitivity to the needs of those contacting the office and its professional and paraprofessional staff. Through strong leadership and a customer service approach, the Associate Director works to serve all campus constituents including students, faculty and staff.
With the support of and in collaboration with the Director of Admissions, oversee and provide guidance for the campus admissions team to achieve campus goals for the recruitment, enrollment and retention of a diverse student body. This includes managing an active caseload of prospective students and modeling Key Performance Indicator (KPI) achievement.
Oversees the admissions process of undergraduate/graduate applications in accordance with University policy and practice: screens applications and supporting documents; works closely with the faculty and the department Chairs regarding admissions interviews and final admissions decisions.
Advises prospective students on undergraduate/graduate programs, explains and interprets admissions policies and procedures in individual appointments, group meetings, and on the phone.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Assists Director of Admissions in supervision of all support staff responsibilities including: planning, assigning and directing work; addressing complaints and resolving problems.
Collaborates with the Director of Admissions on the development of long range goals and plans for outreach/recruitment in consultation with program Chairs, Deans, and Provost.
Coordinates and represents the university in college/university recruitment events and local business trade shows to publicize Antioch's programs.
Works collaboratively with other administrative staff and faculty on campus-wide tasks and attends meetings as needed.
Works cooperatively and interfaces on admissions policies and procedures with the following: Deans, Department Chairs, Financial Aid Office, Office of the Registrars, faculty, Administrative Services and Fiscal Office.
Other duties as assigned.
Measures of Success
The Associate Director of Admissions will be measured based on managing multiple complex responsibilities and initiatives in parallel to achieving results on time. Strategies to be set annually in collaboration with Director of Admissions and VC of Marketing.
Commitment and Service – An essential component for success involves the commitment to be available for prospective students and provide them with best-in-class service. This includes excellent anticipation and responsiveness to student questions, consistent work attendance and punctuality, and accessibility to student needs. We strive to provide outstanding service to our potential students with the highest level of integrity. Additionally, the ADOA will collaborate with the DOA to ensure the entire admissions team is thorough in their follow up with prospective students and in response to assigned tasks and duties.
Team Work – An integral part of the University and assists their peers and their supervisor in any areas, either proactively, or upon request. Teamwork is absolutely essential to ensure the high quality of service to our students.
Product Knowledge – The ADOA will be expected to have a deep understanding of the University academic curriculum, program offerings and understanding of the industry demands.
Technical Acumen – The ADOA will have access to leading edge customer management software applications and need to demonstrate fluency in utilizing these applications. The ADOA will model excellence for the team in utilizing the software and will ensure the team is also using the software in the most effective way possible.
Bachelor’s degree from a regionally accredited institution required, preferably in the field of: Education, Business, Social Sciences, Public Administration, Higher Education Administration, or Enrollment Management. Master’s degree desirable.
3-5 years of relevant experience in a field related to enrollment management, recruitment management, or admissions management – preferably in a non-profit higher education setting working with adult learners and non-traditional students.
Proven skills with integrated recruiting management systems, strong interpersonal skills, and excellent communication skills coupled with knowledge of FERPA
Strong sales record with consistently high conversion rates
Excellent written, oral and interpersonal skills to effectively communicate with prospective students, staff, administrators, faculty, and management internal and external to the University. Ability to travel as needed for outreach recruitment activities and events. Occasional work on evenings or weekends will be required.
Excellent knowledge and complex computer skills in the use of computer software systems, including FileMakerPro, MS Excel, MS Word, Datatel, Targetx/Salesforce Admissions software, social media and internet research.
Must be able to communicate in a positive manner with staff, students, faculty and be a positive member of the Antioch community and represent Antioch in a positive manner to those outside the University.
Must exercise professional judgment regarding confidential matters.
LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Hours of employment: This is a full-time position. A 40-hour per week work schedule will be established in consultation with the Director of Admissions.
COMPENSATION AND BENEFITS: Salary is DOE. Benefits include medical and dental insurance, paid holidays, sick and vacation leave, life insurance, and pension plan. May be eligible for tuition benefit after one year of employment.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Antioch reserves the right to change the duties of this position at any time.
Antioch University is an Affirmative Action/Equal Opportunity Employer. It is the policy of the University not to discriminate against and to provide equal employment opportunity to all qualified persons without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status.
The campus is a smoke-free environment.
Qualified applicants should send a letter of interest, resume and the names and contact information of three references to email@example.com
Internal Number: ADAADA010219
About Antioch University Santa Barbara
Antioch University is inspired by our institution’s historic, progressive mission to provide students with the knowledge and skills to lead meaningful lives and to advance economic, social and environmental justice. Antioch’s first President, Horace Mann, implored graduates to “win victories for humanity,” and that has been our guiding light for over 166 years. Antioch University is a national not-for-profit higher education institution with hybrid, on-line and onsite degrees offered at five campuses and in university-wide venues, from undergraduate through doctoral education. Our programs are designed for adult learners. We believe our geographically dispersed university is strongest when we stand together to provide high quality, socially engaged education. Current foci in liberal studies, psychology, education, counseling and mental health, management, the arts and writing, and leadership and change. An Antioch education brings academic rigor, experiential learning and social engagement to learners across the country and the world. Antioch University Los Angeles (AULA) is located at 400 Corporate Pointe in Culver City, nestled between small beach communities like Marina del Rey... and Venice, as well as the larger more vibrant cities of Culver City and Palms. Antioch University Santa Barbara (AUSB) campus is located in downtown Santa Barbara, California within walking distance of numerous restaurants, shops, and galleries and close to Santa Barbara's beautiful beaches and mountain ranges.”