Job Requisition Number: 26215. Internationally recognized for its excellence in patient care as well as its leadership in vision research, the UC Berkeley School of Optometry and its Meredith W. Morgan Eye Center clinics provide comprehensive eye care to members of the Berkeley campus and the local community. More than 80,000 patients visit each year. Learn more at http://www.caleyecare.org/
Overview: Reporting to the Clinic Manager, the Patient Services Supervisor supervises and coordinates the Optometry clinic front desk operations to include, but not limited to, providing customer service to patients via telephone or face to face, cashiering, insurance related activities, ordering and dispensing of contact lenses and medical records fulfillment. The Patient Services Supervisor ensures the smooth day-to-day operations of the Minor Hall clinics which operate year round, 7 days a week at more than 60,000 patient encounters.
The incumbent takes the lead in customer services, patient complaints, and insures patient service activities occur in a professional and efficient manner. Because the clinical operation runs 7 days a week, weekend work is required.
Responsibilities include: •Assesses daily work load and assigns tasks and responsibilities to scheduled staff. Supervises clinical support staff with responsibility for quality and quantity of work, manages patient flow and schedules to ensure adequate staffing levels at all times. •Responsible for training employees on scheduling, phones, insurance verification, cashiering , professionalism, and customer service. Responsible for smooth day-to-day operations of the clinic. •Acts as leading staff resource or liaison for insurance or vision benefits, billing, and payment issues. •Establishes procedures and guidelines, in accordance with policy, for obtaining insurance eligibility and authorizations, cash collections, front desk operations, and customer service Ensures daily deposit of revenues are prepared and reconciled. •Researches and resolves issues and discrepancies.•Operational experience in areas of vision care or medical practice to include, human resources, patient accounting, patient services, insurance and billing, and operational knowledge of vision or medical clinic •Experience in clinical support operations and staffing. •Knowledge of vision care principles, procedures, current procedural terminology, and ICD-10 •Knowledge of current applicable HIPAA regulations governing the privacy and security of patient information •Strong customer service skills •Ability to work with a highly diverse population of patients, staff, faculty, and students •Excellent oral and written communication skills •Ability to resolve patient inquiries and complaints •Strong knowledge of cash handling and reconciliation procedures. •Because the clinical operation runs 7 days a week, weekend work is required.
Education/Training: •Bachelors degree in related area and/or equivalent experience/training. Successful clearance of medical surveillance (flu, vaccinations, TB etc) and a conviction history check or verification of a current active background check on file with UCPD is required
Optometry Clinic is open 7 days per week. This position requires weekend work.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.