Performs proper and timely specimen collection in various settings remote from the central and operating unit laboratories. Collections and interactions with all customers performed using the AIDET patient care method; Inova Patient Safety policies for patient identification. Performs customer registration and test ordering in some remote locations while consistently and accurately utilizing proper tubes and collection order during venipuncture/capillary techniques. Accurately labels all specimens according to Inova policy. Provides patient and customer service using the AIDET principles and actively assuring quality of work by employing STAR and peer checking techniques. Performs patient registration/billing/test order procedures accurately and efficiently to ensure correct testing, reporting, billing and regulatory compliance. Accurately manages specimen preparation steps, storage, and packaging for transport of specimens according to PSC/Lab protocols preserving specimen integrity and quality that effects subsequent laboratory testing. Communicates effectively and works cooperatively with others (Inova coworkers; physicians, physician office administration and staff; care facility staff and leadership, government facility staff and leaders) to optimize job performance and foster working relationships.
Internal Number: 43113BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.