The Salesforce Coordinator will possess Salesforce platform experience and a solid understanding of core business processes to effectively assist System Administrators in overall training and adoption strategy across multiple departments within IAB. The role will support the Salesforce Administrator to help equip the sales and other teams with the knowledge and skills to make the best use of Salesforce.
In addition, this role will work with the rest of the operations team to address day to day support issues for external users and report to the Director of Operations (CRM).
Duties and Responsibilities:
Specifically, these duties will include, but not be limited to:
Responsible for submitting helpdesk tickets to ensure proper system set up of local users’ profiles and rights
Manage user audit and maintenance including role/profile reassignment, updates and deactivation tickets
Support day to day governance of Salesforce platform
Provide day to day user support by trouble shooting issues and providing solutions for proper Salesforce usage
Provide day to day support via email and telephone to troubleshoot and resolve customer issues.
Assist in testing new Salesforce functionality
Participate in business requirements and technical requirements meetings
Create functional business requirements documentation
Audit contact, account, and lead data to eliminate duplicate and outdated records
Develop high quality training materials including standard operating procedures, presentations and cheat sheets for all users across various functions
Consistently maintain and update training materials based on new functionality and to ensure best practices are adhered to
Execute scheduled training presentations with the goal of ensuring the maximum effectiveness of the Salesforce platform
Deliver training via on-site presentations, virtual, or through written documentation
Support ad hoc Salesforce reporting requests
Professional Experience / Requirements:
Bachelor’s Degree in computer science or related field
1-3 years’ experience in Salesforce platform
Fluent in all Microsoft Office Applications
3-5 years’ experience in a business setting
Ability to prioritize in a fast-paced environment
Strong project management skills
Strong attention to details, excellent planning and organization skills
Well-developed interpersonal and communication skills
Resourceful and adaptive to change
Effective multitasking skills and time management
Technology Skills / Platforms required:
SQL Server Management & Scripting
MS Office Suite
Please send your resume and salary requirements to email@example.com for consideration.
IAB is an equal employment opportunity employer in accordance to federal, state, and local laws. This position requires the final candidate to successfully pass an E-Verify check.
The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. It is comprised of more than 650 leading media and technology companies that are responsible for selling, delivering, and optimizing digital advertising or marketing campaigns. Together, they account for 86 percent of online advertising in the United States. Working with its member companies, the IAB develops technical standards and best practices and fields critical research on interactive advertising, while also educating brands, agencies, and the wider business community on the importance of digital marketing. The organization is committed to professional development and elevating the knowledge, skills, expertise, and diversity of the workforce across the industry. Through the work of its public policy office in Washington, D.C., the IAB advocates for its members and promotes the value of the interactive advertising industry to legislators and policymakers. Founded in 1996, the IAB is headquartered in New York City and has a West Coast office in San Francisco.