Position Summary: We have an exciting opportunity to join our team as a Secretary II.
In this role, the successful candidate is responsible for providing basic support services for Rusk scheduling operations.
Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or payor restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Associate.
Answers patient questions to ensure understanding and patient satisfaction. Maintains confidentiality on matters to which they are privileged.
Follows up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the transcription process.
Screens and transcribes incoming external referrals for scheduling in EPIC.
Collects and asks patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. either manually or electronically using EPIC tablets.
Schedules appointments for visits, procedures, etc. Schedules follow up visits, when applicable.
Obtains insurance information (ID card, member/group #s, etc.), takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits.
Register patients for appointments by obtaining all patient demographics, correct insurance information from patients and/or their representatives and entering it into EPIC.
Scans all necessary documents (insurance cards, lab requisitions, etc) into the intake system. Properly QA's all intake-related data and materials for completeness.
Greets and screens telephone calls in pleasant and a professional manner; handles call or directs caller to appropriate person or area. Takes messages and transfers calls appropriately.
Performs other duties as assigned.
May assist, provide guidance and/or train Secretary I's and other less senior staff with completing secretarial duties.
Maintains workload statistics and other data for departmental records. Assists section in completion of special reports, projects and activities.
Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
Monitors intake, scheduling orders work queues and inbaskets for timely completion.
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
Minimum Qualifications: To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
Preferred Qualifications: Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 66775248
About NYU Langone Medical Center
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.