Connexus Energy provides electric service to 130,000+ customer-members in a 7-county area just north of Minneapolis/St. Paul Minnesota. We are proud of our exceptional rankings in service reliability and customer service, and seek an individual who can help us continue to achieve outstanding results.
We have an immediate opening for an Engineering Services Specialist to support our distribution design team in the coordination of requests for new service and changes to existing service. This role serves as the first point of contact for customers (electricians, developers, builders, consultants and government entities) to coordinate work, resolve problems and manage expectations while providing exceptional customer service.
Key Responsibilities & Results:
Process commercial and plat applications accurately and in a timely manner to ensure construction timelines are met
Plan, schedule and manage applications for existing commercial customer upgrades and changes through completion
Process all capital lighting requests, including plat developments, residential and commercial properties, and government agency requests in order to ensure accurate data and billing is recorded
Explain distribution system construction process, including time frames, service size and rate information to customers
Communicate with external and internal customers throughout the design process including, ensuring all applications and supporting documents are completed and received, setting up billing information and collecting payments, calculating transformer sizes based on need
Facilitating coordination of changes and upgrade work among multiple work groups
Create and maintain work orders in WAMS software
Process requests of foreign attachments in order to ensure accurate data for billing purposes
Total Rewards: This position offers a competitive wage and an attractive benefits package including medical, dental, life, disability insurance. 401(k), and tuition reimbursement.
Closing Date: January 22, 2019 or until filled
An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Required Talents, Skills, Expertise, Education:
High school diploma
5 years’ customer service experience
2 years of experience related to electricity and/or electrical construction
Knowledge of basic electricity and 3-phase voltages, transformers, wire size and energy usage
Knowledge of construction environment (e.g., road, building, utility)
Knowledge of the National Electric Code and National Electric Safety Code
Knowledge of demand and how electric meters measure demand
Working knowledge of Microsoft office suite products: Word, Outlook, Excel, and PowerPoint
Ability to develop technical knowledge of electric utility distribution, construction and maintenance
Ability to develop technical knowledge of design process and components
Strong attention to detail and organization skills
Strong communication skills with the ability to communicate both verbally and in writing
Preferred Talents, Skills, Expertise, Education:
2 year Associates degree
Additional Salary Information: This position offers a competitive wage and an attractive benefits package including medical, dental, life, disability insurance. 401(k), and tuition reimbursement.