UCSD Layoff from Career Appointment: Apply by 01/02/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/09/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
The Information Services U-Bar Support Analyst will play an important role in educating both clinical staff as well as our patients, while manning our U-Bar support desk. As part of the IS U-Bar support team, incumbent will work closely with both our IS Experience and training teams. Responsibilities include but are not limited to: Provide hands-on instruction for both clinical and non-clinical staff on desktop and Mobile health applications.
These applications are to include Haiku/ Canto, Rover, MyChart/MyChart mobile, and other applications identified through our governance process. Work closely with our clinical communications coordinator, and training team, to ensure proper understanding of clinical workflows as they pertain to supported applications. Incumbent will need to be able to communicate technical information to non-technical users. Assist with creation of learning materials for end users including tip-sheets, handouts, quick-start guides, etc. as necessary.
Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
2 or more years of relevant experience.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
Ability to effectively utilize system tools to meet functionality needs of users.
Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce andmaintain high quality planning documents.
Excellent written and verbal communication skills.
Dedicated team player with strong interpersonal skills.
Demonstrated experience as a major participant in a clinical system implementation.
Experience with Epic's Haiku/Canto/Rover
Experience training staff
Experience in a large, complex healthcare environment.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.