Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the globe. Alongside this integral service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm's assets and its reputation. Behind every trade executed, every new product launched, every market entered, and every transaction completed is an Operations team that develops the foundational processes and controls that make our business flow.
The Process Coordinator is a new role which will support multiple Operations Division functions and Goldman Sachs' businesses to deliver a superior client experience and fulfill a wide variety and high volume of activity aligned to the common goal of service excellence.
Our people are our greatest asset in achieving everything we undertake. Choosing a career at Goldman Sachs means you will be able to showcase and hone your professional skillset, quality of work and be part of a collaborative team environment. You will have the opportunity to learn about a range of financial products and be part of a best-in-class operating environment.
RESPONSIBILITIES AND QUALIFICATIONS A Day in the Life
Work cooperatively and professionally to provide excellent service to our clients and internal stakeholders
Resolve service issues and client questions related to a number of business workflows
Ensure downstream systems correctly recognize approved products and services
Support a variety of account maintenance functions
Ensure the accurate distribution of sensitive materials
Monitor your workflow for potential risk and escalate issues appropriately
Maintain an awareness of and act in accordance with team goals and Firm policies
High School Diploma or GED
Prior work experience in a business process-oriented role
Proven organizational skills and attention to detail
Proven ability to handle high-volume of requests accurately and efficiently
Collaborative and team-oriented approach to work
Ability to establish, cultivate and leverage internal relationships
Professional and effective communication style (written and verbal)
Prior experience with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) and workflow software
Ability to recognize issues that require escalation and partner with the appropriate stakeholders to find a resolution
Ability to identify operational risks and their impacts related to a specific task or procedure
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.