Home CareScheduler â Vanderbilt Home Care Services
JOB SUMMARY: The scheduler provides patient and provider access to services by scheduling appointments centrally for home care patients. Requires excellence in customer service, telephone etiquette, scheduling appointments, assuring accurate demographic, messaging and optimizes access to clinical services, and strong organizational skills.
High School Diploma or GED (or equivalent experience)
2 years relevant experience
Home Health Scheduling Experience
Excellent telephone etiquette
Excellent customer service skills
Excellent Interpersonal communication
Attention to detail
Discover VanderbiltUniversity Medical Center:
Locatedin Nashville, Tennessee, and operating at a global crossroads of teaching,discovery and patient care, VUMC is a community of individuals whocome to work each day with the simple aim of changing the world. It is a placewhere your expertise will be valued, your knowledge expanded and your abilitieschallenged. It is a place where your diversity â of culture, thinking, learningand leading â is sought and celebrated. It is a place where employees know theyare part of something that is bigger than themselves, take exceptional pride intheir work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advancehealth and wellness through preeminent programs in patient care, education, andresearch.
VanderbiltHome Care provides caregivers in the patient's own environment under thedirection of the patient's physician. When you or your loved one receives carefrom Vanderbilt Home Care, you are in the hands of highly skilled,compassionate individuals. We take pride in our work and feel privileged to bepart of one of the country's most respected medical centers.
OurMission and Values:
Ourmission is to provide excellence in home care with the high standards that wewould expect for our own family and loved ones. Our values include:
Support for community based home services through excellence in clinical practice and education
Patient safety and quality
Strong interdisciplinary collaboration, communication and partnership
Evidenced based practice and clinical expertise
Technology enhanced innovation
The Home Health Quality team is a small taskoriented team which consists of a quality educator, a quality data analyst, andquality reviewer. They work closely together with clinical managers to providemeaningful data on home health patient population and clinician best practices.
Planning and Managing Work
Optimizes scheduling access to clinical services
Schedules visits for clinician and patients in collaboration with supervisor
Assesses and reports problems with availability, barriers to access
Works to assure optimum use of resources, providers.
Schedules patients into the correct visit type for the correct orders
Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard.
Performs clerical duties to support scheduling function
Provides support and necessary information to clinicians and patients regarding scheduling
Contacts appropriate sources for emergencies in a timely and efficient manner
Performs designated office duties
Maintains a thorough knowledge of policies and procedures
Runs database queries and reports and updates database as necessary
Maintains smooth workflow, manages multiple projects, sets priorities and meets critical deadlines by utilizing excellent organizational skills
Answer questions and effectively communicates reasoning behind them
Demonstrates phone service etiquette
Receives ands screen calls relating to problems that may arise due to scheduling changes i.e. date changes, canceling due to Physician appointment
Addresses emergent and urgent calls in collaboration with supervisor
Assures patient, caregivers and providers get the information related to visits
Shares gained knowledge with co-workers and supervisor
Understands medical terminology well enough to discern needs of caller
In collaboration with supervisor responds to more complex inquiries requiring considerable judgment and tact
Communication and Collaboration
Identifies and communicates pertinent information with the healthcare team, patients, and caregivers
Acts as a liaison among team members
Participates in continuing education activities and obtains a minimum of 4 hours per year
Participates in CQI process
Identifies learning needs and seeks development opportunities
Sets annual goals and strives to achieve them
Functions as an integral member of team
Participates in staff orientation
Adheres to and promotes VHCS Mission and Vision
Attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model
Strives to meet organizational service, satisfaction and financial goals
Represents VHCS on committees, etc. outside the agency, as applicable
Because weare committed to providing the best in patient care, education and research, weare proud of our recent accomplishments:
Â·US News & World Report:#1 Hospital in Tennessee, #1 Health CareProvider in Nashville, #1 Audiology (BillWilkerson Center), 12 adult and 10 pediatric clinical specialties ranked amongthe nation's best, #15 Education and Training
Â·Truven Health Analytics:among the top 50 cardiovascular hospitals inthe U.S.
Â·Becker's Hospital Review:one of the "100 Greatest Hospitals inAmerica"
Â·The Leapfrog Group:grade "A" in Hospital Safety Score
Â·National Institutes of Health:among the top 10 grant awardees for medicalresearch in the US
Â·Magnet Recognition Program:Vanderbilt nurses are the only group honoredin Tennessee
Â·Nashville Business Journal:Middle Tennessee's healthiest employer
AmericanHospital Association:among the 100"Most Wired" medical systems in the US
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.