Under the direction of the Dean of the Bertolon School of Business, the Director of the Northeast Regional Office of the Massachusetts Small Business Development Center (MSBDC) provides leadership and oversight for the development, implementation, and operations of the MSBDC. The MSBDC is a full service center designed to meet the needs of northeast Massachusetts clients interested in starting or growing a small or emerging business. The MSBDC provides business advising, entrepreneurial training, assistance with business financing, and networking opportunities for regional businesses. The MSBDC program at Salem State University is funded by the U.S. Small Business Administration and the Massachusetts Office of Business Development, and is administered by the University of Massachusetts at Amherst. The director leads growth and development of a quality MSBDC program. The director is responsible for fiscal management; all reports and databases relative to the center’s operations; supervision and evaluation of MSBDC staff as appropriate to deliver services and support to the network to meet MSBDC objectives and Salem State University’s strategic plan.
Please Note: This is a grant-funded position and continued employment is contingent upon on-going grant funding.
Duties and Responsibilities
(E) The director of the Northeast Regional Office of the MSBDC provides leadership and effective management of an office that provides experienced business advising services and management training to small businesses in northeast Massachusetts. The director also advises clients and develops and maintains relevant professional relationships.
(E) In addition to meeting established goals for the center, the director should embrace the overarching mission of the center which is to support the development and growth of small businesses to benefit the region's economic well-being. The MSBDC program at Salem State University is funded with grants from the U.S. Small Business Administration (SBA) and the Massachusetts Office of Economic Development, and administered by the University of Massachusetts at Amherst.
(E) The director will oversee the operations of the center and a professional staff of two advisors and a part-time administrative assistant. S/he is responsible for managing the budget of the center and complying with Salem State University policies, as well as with SBA and MSBDC program guidelines. In addition to leading and managing the office, the director will provide client advising and will develop and maintain strong working relationships with Salem State University (as the hosting university), MSBDC State Headquarters, SBA, regional legislators, regional banks, regional chambers of commerce, and other organizational partners that serve small business and economic development in the Salem area. To supplement the SBA grant funds provided for the staff salaries, the director must raise additional program revenue and limited pro-bono client services from local corporate sponsors (e.g., banks, law firms).
The director will also perform other duties as assigned.
MSBDC Director - 50% of Time
(E) Responsible for the overall quality and effectiveness of the MSBDC program at Salem State University. This includes the management and administration of the center's counseling, training and administrative staff, and management of outreach activities at regional chambers of commerce and potentially other locations. Must manage and continuously monitor all aspects of client services and report results to MSBDC state headquarters. Must meet/exceed all MSBDC contractual requirements and represent the university at regional, state and national MSBDC meetings and conferences.
(E) Supervisory Responsibilities-Responsible for managing and motivating a highly experienced staff of professional advisors and ensuring that they maintain and improve skill levels necessary to support current and future client needs. Review and approve all compensation and department expenses in accordance with Salem State University policy and assure compliance with SBA and MSBDC program guidelines. Conduct annual performance reviews for all personnel.
(E) Grant Management and Reporting- Prepare and secure appropriate approvals for SBA/MSBDC grant applications and budgets. Oversee and maintain MSBDC Center IC proprietary state-wide reporting system. Prepare and submit monthly MSBDC regional activity reports, budget updates, reimbursement requests, semi-annual and annual progress reports and numerous other reports required to satisfy grant contractual requirements. Also responsible for providing client success stories for publication in media and MSBDC annual reports.
(E) Business Community Outreach – As an important component of this position, MSBDC director is charged with the overall responsibility to cultivate strong working relationships with the hosting university (Salem State University), MSBDC State Headquarters, SBA, regional legislators, regional banks, chambers of commerce, and other organizational partners that serve small business and economic development in the Salem area. The overall purpose of the outreach responsibility is to apprise the business community of the MSBDC services available at Salem State University and to garner legislative support for continued funding of MSBDC programs.
(E) Revenue Responsibility -SBA/UMass grant funds pay for SBDC staff salaries and fringe. The director is responsible for developing corporate sponsors who will provide limited pro-bono services for clients and other program revenue to fund (non-salary) operational expenses.
(E) Program Reviews and Audits – MSBDC Director prepares for annual MSBDC site reviews, SBA bi-annual financial and program audits, and national ASBDC accreditation reviews. All are pre-requisites for continued funding and involve substantial preparation to ensure passing.
(E) Outside Resources- The director is responsible for garnering and managing outside resources to enhance and augment the MSBDC professional staff, such as pro-bono legal/accounting and professional assistance, and Bertolon School of Business student consulting projects which are counted as client support.
Client Counseling – 50% of Time (E) Serves as senior business advisor/consultant. Works with and supports 100-150 small business clients and entrepreneurial ventures each year. Provides management advice on best practices, business development, business planning, access to capital, marketing, operations and other aspects of running a small business.
Bachelor’s degree from an accredited management program or equivalent degree in management or related business or economic development-related discipline
Minimum of five years of experience in business advising, entrepreneurial training, business financing, and networking
Knowledge, skills and experience in "best practices" for a variety of business topics including, business development, finance, sales/marketing, business planning, budgets, accounting, operations, acquisitions, business restructuring, access to government contracts and many other areas
Experience in supervising and evaluating staff
Experience operating personal computers with proficiency in Microsoft Office Suite
MBA or Master’s degree from an accredited management program or equivalent master’s degree in management or related business or economic development-related discipline
Experience in the management of a small business
Must be versatile, results-oriented, and a good relationship builder with strong verbal and written communication, presentation and negotiation skills
Previous experience in designing, organizing, and teaching seminars for small businesses
Experience in recruiting, motivating and managing highly skilled group of professionals
Experience in consulting, finance, and/or accounting
Experience in small business counseling
Experience with networking and creating solid business relationships
Experience with not-for-profit fund raising and grant writing
Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities.
Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; occasional bending, reaching, lifting, pushing and pulling up to 5-10 pounds.
Ability to work nights and travel as needed.
Special Instructions to Applicants
Please apply online and attach resume and cover letter.
Employment is contingent upon a completed background check satisfactory to the University. Internal candidates are not subject to background check.
Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.
Salem State University, located just 15 miles north of Boston, is one of the largest state universities in the Commonwealth of Massachusetts, and an important partner in the economic, cultural and intellectual vitality of the greater north-of-Boston region. Situated in the historic seacoast town of Salem, Massachusetts, Salem State provides a diverse community of learners a high quality, student-centered education; one that prepares them to contribute responsibly and creatively to a global society.