£45,000 - £55,000 p.a. dependent on skills and experience.
40 hours pw.
The General Manager is directly accountable to the Board of Directors and reports to the President.
Provide leadership of the credit union under the strategic direction of the Board
Be responsible for all aspects of the operational management of the credit union
Represent the credit union to other organisations
Ensure the credit union maintains the highest standards of professional competence, integrity, and service to our members
Ensure the credit union is compliant with all relevant legislation, statutory guidance and Abcul rules
Perform the regulatory Senior Manager function (SMF8)
Provide accurate and timely returns to the regulators
Ensure that the credit union is fully insured for all its activities
Facilitate and support the work of the Supervisory Committee
Support the Board's plans for future growth and development by identifying new business opportunities, developing new services, identify funding opportunities, submitting funding applications and managing projects
Prepare, implement and monitor a 5 year business plan
Policies and procedures
Develop and implement all operational policies
Maintain an up to date policies and procedures manual
Ensure that records are maintained in compliance with the legal requirements
Maintain security and confidentiality
Facilitate and support Board meetings and other meetings requested by the Board
Assist with the recruitment and training of Directors
Provide the Board with accurate and timely reports
Maintain a succession plan
Marketing & public relations
Prepare, implement and monitor a marketing strategy
Represent the credit union to the media, local MPs and Councillors, local businesses, and voluntary and community groups.
Ensure the credit union is adequately and appropriately staffed
Provide leadership, motivation and support
Recruit and train staff and volunteers
Provide regular supervision and appraisal
Maintain accurate and up to date personnel records
Manage staff sickness and leave
Ensure the efficient day to day running of the shop, and any branches
Ensure that members receive a prompt, courteous, reliable and confidential service
Implement the Board's policies on membership applications, share withdrawals, loans, and any other transactions
Ensure that members are made aware of any relevant changes in services or procedures
Respond to complaints
Support the Treasurer to implement the Board's financial strategy and achieve financial targets
Develop and manage the lending and credit control policies
Develop and manage an effective system of book-keeping
Assist the external auditor in preparation of the annual accounts
Ensure that any premises occupied by the credit union are secure, well maintained, clean and tidy, and present a good image to members
Ensure that the credit union's IT systems are properly maintained, licensed, and secured.
Ensure that contingency arrangements are in place in the event of IT failures.
Maintain the credit union website
Attend meetings and carry out functions outside normal working hours as requested by the Board
Carry out any other duties and responsibilities commensurate with the post as requested by the Board
Required experience and skills
Experience of working in the financial services industry (Desirable) or very similar role
Experience of managing budgets
Working knowledge of accounting rules and bookkeeping (Desirable)
Understanding of the role of the financial regulators
Ability to work co-operatively and constructively with Directors and volunteers
Experience of marketing and public relations (Desirable)
Excellent numeracy, literacy and communication skills
Understanding of IT and working knowledge of MS Office programs
Ability to think and operate strategically
Ability to manage projects and to set and meet targets
Experience of staff management
Ability to motivate and train staff
Ability to manage change
Good understanding of credit unions
Commitment to the credit union ethos
Understanding of our members and their needs
Please submit a covering letter setting out how you meet the person specification and why you are applying for the post.
If you would like any additional information or have any questions, please use the contact details provided.
Internal Number: 5366366
About Greenwich & Bexley Credit Union
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