Reporting to the Associate Director of Marketing Technology and Operations, the Sales Operations Manager is responsible for creating processes and operationalizing sales tools (Salesforce.com, call distribution, & other tools) to drive sales performance, productivity and analytics within the realm of admissions and enrollment management. (S)/he will have ownership of the enrollment management sales process, including implementation, compliance, governance, and execution, within Salesforce and work with the Marketing Automation Manager, Enrollment Systems Manager, and other team members to ensure alignment of systems and processes across the enrollment lifecycle. This role is therefore central to building a scalable global operation that enables our success within a fast-moving environment focused on rapid growth.
Working at the intersection of people, process, data, and technology, the Sales Operations Manager will focus on being a strategic partner for Northeastern University marketing and enrollment management teams, helping enrollment management leaders manage the sales pipeline and make data-backed business decisions to increase the performance and efficiency of the admissions teams. (S)/he will dive into the needs for each team, recommend solutions to help optimize those processes, work with IT to implement technical solutions and the Analytics team to analyze results, and ensure adoption through documentation and training.
The Sales Operations Manager will have a combination of operational experience and business acumen to manage all aspects of enrollment management operations. The primary responsibilities of this position include:
Designing and managing a new process to manage sales pipelines, developing potential solutions to sales force effectiveness
Serve as subject matter expert for admissions, and enrollment management tools and processes – be the
Internal Number: 59581
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.