The Director of Global Operations (DGO), reporting to the Assistant Provost and Executive Director of Syracuse Abroad, plays a key role in overseeing non-academic operational and administrative issues for Syracuse University’s overseas centers, including legal matters, human resources, real estate and physical facilities, finances, information technology, and record keeping. The Director of Global Operations is responsible for assessing and developing improvements in these areas, in collaboration and alignment with the University’s relevant central administrative departments and in partnership with the Syracuse Abroad Center Directors and staff.
The Director of Global Operations is also a key strategic member of the Syracuse Abroad leadership team, collaborating to develop, assess, and implement new expansion and program initiatives. While the DGO does not directly manage the complex financial aspects of the University’s study abroad operations, the director will provide strategic financial management and budgetary recommendations, assuring their work contributes to continued and improved financial performance.
Finally, the DGO is responsible for the day-to-day management of direct reports, facilitating a respectful work environment, and overseeing Syracuse Abroad main campus facilities. The director is an effective and innovative leader, collaborator, and communicator who supports the management of a complex global operation, effectively navigating sensitive issues and relationships under time constraints and pressure.
This is an important and dynamic new position at Syracuse Abroad. As a member of the Syracuse Abroad leadership team, the director will play a key role in growing and strengthening what is already one of the largest and most highly respected study abroad programs among doctoral-granting universities in the country, at a time of exciting and ambitious transformation.
Institutional context Syracuse Abroad operates seven overseas centers (located in Florence, London, Madrid, Strasbourg, Santiago, Hong Kong, and Beijing), over 35 summer and short-term programs led by Syracuse faculty, and over 60 World Partner and featured programs (host universities abroad and third party providers). Over 43% of Syracuse University students study abroad, a rate over four times the national average. Study abroad operations include 28 on-campus staff, more than 150 faculty and staff overseas.
The Director of Global Operations provides support to the Assistant Provost/Executive Director across a wide range of study abroad matters. Key responsibilities include:
1.Workingclosely with the Abroad Center directors, the DGO oversees, supports and facilitates all non-academic operational and administrative aspects of the Syracuse Abroad Centers overseas. In this capacity, the DGO:
Provides support, expert advice and counsel to the directors and staffs of the centers abroad in strengthening their respective operations.
Serves as the principal partner and interface between the centers and home campus units, to represent the centers’ differing needs effectively to the various administrative units on the home campus that support them, and work to ensure that the centers understand and abide by necessary institutional requirements; to develop standardized procedures and protocols governing these relationships.
Collaborates with the office of general counsel to ensure that all Syracuse Abroad sites have an appropriate legal standing and are compliant with local laws and regulations.
Supports the Assistant Provost/Executive Director to develop joint initiatives among the centers, and to explore possibilities for their assuming new responsibilities and campus partnerships.
2.Ensuring that programming and operations are supported through adequate organizational structures and data-driven analysis by:
Overseeing and providing leadership for staff responsible for business analysis, information technology, and records administration.
Closely collaborating with the Assistant Provost/Executive Director to provide a strong vision for a strategic, efficient and effective allocation of financial and other resources in line with the Syracuse Abroad (SA) vision and mission.
Ensuring that SA vision and operations are supported through data-driven analysis.
Collaborating with the Functional Business Analyst to determine what database, admissions and other products are appropriate to support the work of SA.
Partnering with Human Resources to support efficient staffing at SA main campus office; troubleshoot routine staffing and team building challenges.
3.Collaborating with the Assistant Provost and Syracuse Abroad’s leadership team in developing and implementing the SA mission and strategic plan by:
Playing a strategic role as a member of the Program Development team tasked with exploring and developing new initiatives and expansion opportunities for existing, and potentially new, abroad center locations and partnerships, assessing operational needs and developing necessary implementation systems and procedures.
Acting as a key facilitator in assuring that centers abroad and partner universities/organizations each understand one another’s administrative and operational needs.
Assisting in developing MOUs with new institutional and operational partners in collaboration with general counsel.
Master’s degree, MBA or JD degree preferred, although appropriate relevant experience can be substituted for advanced education.
At least eight years of relevant experience: international experience with program development, operations and financial management, and/or experience in higher education administration,education abroad or international education strongly preferred.
Experience living and working abroad is highly desired.
Ability to travel domestically and internationally.
A command of one or more languages in addition to English would be advantageous, but is not essential.
Job specific qualifications
Prior experience directing or collaborating with central oversight departments on operational concerns pertaining to abroad centers (legal, staff management, real estate, finances, facilities, information technology, etc).
Excellent skills in budget development, financial analysis, and forecasting.
Ability to develop standardized solutions to complex issues while recognizing differing needs of abroad centers.
Creative, problem-solving, entrepreneurial outlook, excellent interpersonal relations skills, and the ability to provide leadership in working through complex issues, often under time constraints.
The ability to function as a member of a team in a large, complex, change-oriented environment, to respond imaginatively to unexpected challenges, and to support the diverse responsibilities of the Assistant Provost.
Experience with the workings of a research university preferred.
Knowledge of diverse operational challenges of centers abroad and challenges faced by the field of education abroad preferred.
Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center f...or cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.