The Systems and Report Analyst is responsible for providing technical, analytical, and application support for the Office of Student Financial Services. This position performs a combination of complex reporting and troubleshooting to analyze, research, and resolve system and operational issues related to federal and state financial aid policies and regulations, and Banner student information system configuration. This position reports to the Dean of Enrollment Management & Student Financial Services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Act as the primary liaison between the Office of Student Financial Services (SFS) and Information & Technology Services (I&TS); work closely with Systems Analyst; cooperate with I&TS and partner with other functional staff across departments and divisions on initiatives for system and data integration and upgrades.
Oversee financial aid Banner software upgrades in collaboration with I&TS to configure and test the annual Banner setup; execute maintenance of financial aid Banner upgrades.
Maintain current knowledge of federal, state, and institutional regulations and guidelines that may impact financial aid processing.
Serve as technical project lead over all new software initiatives.
Manage completion of annual reports and surveys by creating reports and extracting pertinent data from the student information system, including IPEDS, FISAP, Unit Record, US New & World Report, etc.
Create ad hoc reports on an as-needed basis.
Oversee all aspects of data integrity for the Office of Student Financial Services.
Evaluate and report on data integrity and work with counterparts in the organization to resolve data integrity issues, such as I&TS and the Office of Institutional Research.
Investigate, implement, and document new business process flows for functionality in compliance with federal and state regulations, institutional policies, and departmental standard operating procedures.
Identify and resolve system and reporting errors, either independently or through collaboration with I&TS or Ellucian.
Serve on Data Administration Team and other data governance committees at the institution.
Participate in financial aid staff meetings, trainings, high school nights, and other campus events.
Interact with current and prospective students and families on an as-needed basis to provide financial aid and billing counseling.
Ensure timely and accurate processing of financial aid awards to incoming and continuing students through the creation and maintenance of Banner algorithms.
Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of and commitment to diversity, equity, and inclusion.
Ability to troubleshoot and resolve technical issues to ensure federal and state regulatory compliance.
Ability to manage and prioritize tasks; excellent time management and organizational skills and ability to complete high volume workloads and work independently in a fast-paced environment.
Ability to utilize multiple platforms for data extraction and report generation, including HTML, SQL+, Microsoft Excel, and Microsoft Access.
Excellent verbal, listening and written communication skills; ability to communicate to both technical and functional users during system migration/implementation.
Ability to write clear and comprehensive instructions, business process documentation, and training materials that require superior attention to detail.
Ability to perform data manipulation in MS Excel to compile reports, including the use of various functions and the creation of Pivot Tables.
Intermediate skills in Microsoft Word, Excel, and Access.
Excellent customer service skills.
2 years of financial aid experience.
Familiarity with Banner and Department of Education databases, such as NSLDS and COD.
PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation, major holidays off, and many other great university benefits.
1 year of related experience.
Finalist applicants must satisfactorily complete pre-employment background check.
Additional Salary Information: DOE + excellent benefits.
Pacific Lutheran University is a private university located in Tacoma, Washington. The university is home to approximately 3,200 students pursuing undergraduate and graduate degrees. Through its seven schools: Humanities, Natural Sciences, Social Sciences, Arts& Communication, Business, Education and Kinesiology, and Nursing, Pacific Lutheran offers more classes and more opportunities than most liberal arts colleges. Students have the opportunity to work close-up and hands –on with professors and classmates. Professors at Pacific Lutheran not only serve as mentors who help students discover the professional opportunities in academic fields, but as colleagues who work side- by -side with students on research and creative projects. Pacific Lutheran seeks to educate students for lives of thoughtful inquiry, service, leadership, and care- for other people, for their communities, and for the earth.