Classified Title: Custodial Operations Manager Role/Level/Range: L/04/LC Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M -F, 7.5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001596-Custodial Services Personnel area: University Administration
The Custodial Operations Manager is responsible for planning, coordinating and directing all custodial operations, solid waste and recycling operations, and pest management for the Homewood Campus. This includes supervision, budget oversight, negotiating and managing contracted services, managing custodial support for university special events, administering a quality assurance program, and procurement of supplies, equipment, and services.
Essential Job Functions:
Build a strong system of accountability for performance between managers, supervisors and line employees to achieve the highest level of quality and consistency across the campus.
Manage and coordinate all custodial, solid waste and recycling and pest management functions throughout the campus; provide direct management of staff including an assistant manager, an environmental specialist, seven supervisors, and 115 or more bargaining unit members. Perform annual performance appraisals and determine merit increases for management and supervisor staff within university guidelines.
Negotiate, select and manage all contract labor and outside contractors related to custodial, solid waste and recycling, and pest management.
Communicate with all levels within the university community, including VP, deans, department heads and directors, and students. Represent the department on various university committees.
Communicate with entities outside the university including consultants, contractors, vendors, local government, and other groups doing business with the university.
Hire, motivate and discipline staff as required; this requires a strong knowledge of the university’s contract with Local 572.
Works with labor relations personnel at the university to ensure effective working relations and appropriate application of the bargaining unit contract and university policies.
Administer custodial budget of approximately $6.6 million including providing oversight for and reconciling expenses. Develops annual operating and capital budgets. Identifies and prioritizes capital renewal projects on a fiscal year basis within a limited capital budget.
Manage daily operations of the department including logistics, emergency calls, routine and project work, and event setups.
Recommend, write and implement policies and procedures for custodial operations.
Use custodial management software in managing custodial operations including work loading, project management, quality assurance, equipment and supply management, management reporting and staff training.
Recommend, establish and administer program initiatives including cleaning systems, vendor managed inventory, and quality assurance programs.
Establish and implement written standards, work procedures and balanced assignments for all staff.
Manage departmental support of major campus events including commencement, homecoming, and trustee meetings; work closely with Director of Special Events and the President’s office.
Organize, plan and direct all in-house training programs for custodial assistant managers, supervisors and custodians; ensure compliance with OSHA, JHU, and other applicable safety standards.
Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement policies, and to keep employees abreast of current standards and procedures.
Develop and monitor quality control standards, perform inspections to evaluate compliance with cleaning standards, and provide technical guidance and direction to cleaning staff.
Develop and implement measures to improve production methods, equipment selection and performance, and working conditions to increase efficiency of the department.
Develop and execute a system of internal controls to provide assurance that departmental operations are efficient and effective; that departmental assets are safeguarded; and that departmental financial information is current and reliable.
Ensure that the staff projects a professional image to both the Hopkins and the greater outside community.
Prepare periodic analysis and reports relating to departmental financial performance, progress toward departmental goals, positive and negative trends, and recommendations.
Oversee the campus solid waste and recycling programs, furniture reuse program, and the pest management program for campus.
Evaluate and procure cleaning products and equipment needed to support the custodial, solid waste and recycling programs. Investigate new cleaning technologies and methods.
Maintain current, accurate and detailed inventory of all equipment and supplies.
Analyze and resolve work problems; suggest and initiate programs to improve employee morale.
Work with architects, contractors, and project managers to endure preferred products and operations schemes are employed in new construction and renovation projects.
Forecast personnel, equipment and supply requirements for new buildings.
Scope of Responsibility:
Knows the policies, procedures, and practices necessary to conduct normal function of a specific section, unit, or work area.
Has full managerial responsibility for a department numbering approximately 130 personnel.
Provides direct and indirect supervision to assistant managers, supervisors, work leaders, and housekeepers; responsible for the overall direction, coordination and performance of these units.
Makes procurement decisions regarding equipment, supplies, and services necessary to operate the department.
Exchanges routine and non-routine information using tact and persuasion as appropriate requiring excellent oral and written communication skills.
Reports to the Sr. Director of Plant Operations.
Authority to plan and direct all housekeeping operations necessary for the Homewood Campus, including goal setting and execution, budget administration, and personnel decisions.
Education & Experience
Responsibilities require excellent verbal and written communication and analytical skills normally acquired through a Bachelor’s Degree in business, hospitality management, or related field. Working knowledge of housekeeping functions normally acquired through 10 years of experience working in facilities, custodial or housekeeping for a large organization with multiple facilities. Additional education may substitute for required experience, and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula.
Extensive experience and proven effective management may be substituted for formal education. The incumbent must be computer literate and have the ability to learn new software quickly. Must be able to establish and maintain effective working relationships with diverse groups both inside and outside the department. Must have a valid Maryland Driver’s License. Experience with working in a union environment is desired.
Sitting in a normal seated position for extended periods of time
Reaching by extending hand(s) or arm(s) in any direction
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
Communication skills using the spoken word
Ability to see within normal parameters
Ability to hear within normal range
Ability to move about
Occasionally lifting, carrying objects weighing 40 lbs. or less
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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