Act as the main relationship contact with all offshore partners within the defined area of responsibility. Establish and maintain close relationships at all levels with the offshore partner, ensuring any escalated issues are resolved quickly and effectively within agreed timescales.
Implement appropriate Corporate Governance with each of the offshore partners ensuring that supporting documentation is standard and consistent.
Ensure Compliance with Luxembourg and Ireland Outsourcing regulations for the Central Bank of Ireland and for the equivalent CSSF regulations in Luxembourg.
Ensure that the IFDS oversight model is implemented for all operational activities outsourced by IFDSI/L to third parties.
Ensure changes in operational activities are reflected in delegated services and SLAs.
Build strong working relationships with management and staff across all functions to achieve oversight objectives.
Act as a point of escalation for oversight / control concerns and manage these issues to resolution, in line with the internal escalation policy.
A minimum of 5 years' experience within a financial services or banking environment.
Third level / university degree in a relevant discipline, e.g. Business, Finance etc.
Procedural, technical and product knowledge of the Transfer Agency business including a broad knowledge of legislation and regulations, including regulatory oversight requirements.
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Strong written and verbal communication skills, attention to detail, analytical mind-set and influencing ability.
Experience of working within a high pressure environment with experience of meeting multiple deadlines.
Leadership - Experience in or demonstrated ability to lead teams without formal responsibility and interacting and building rapport with teams of all levels.
Problem solving ability - Fast, clear and independent thinker who is naturally curious about how things work; is metrics and numbers savvy; has an analytical mind-set and is solution focused. Ability to see the bigger picture, take initiative and offer solutions.
Communication - Excellent communicator, capable of dealing with both internal & external stakeholders at all levels. Strong verbal and written communication skills, particularly formal report writing.
Enthusiastic with a positive can do attitude.
Self-starter, ability to work on own initiative
Internal Number: 5426749
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