Job Summary The Virtual Infrastructure Engineer III researches, develops, tests, analyzes and documents virtual desktop infrastructure software. In addition, the Virtual Infrastructure Engineer III provides guidance, mentoring, training, and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment. - Researches, develops, tests, analyzes and documents Citrix technologies (Xen Desktop, XenApp, Provisioning Services, Storefront and NetScaler), VMware Horizon View technologies (Horizon View Administrator, View Composer and VMware Thin App), support virtual desktop infrastructure software, related components, virtual desktop resources and availability.
Coaches and trains less experienced engineers, identify coaching opportunities, and oversee work and productivity of junior engineers.
Creates, develops & oversees projects as needed, assign resources to projects assigned to the Virtual Infrastructure Engineering, manages incident distribution, and coordinates major incidents response.
Tracks and manages budget, performs discipline and rewards level I and level II employees under minimal supervision from management, manages development plans for staff, manages projects from start to finish, requisitions equipment and supplies, assists with staff scheduling.
Documents & submits new content to the knowledgebase, maintains the team website, create process maps, develops framework & processes around problem management, develops training materials for staff.
- Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
|
