Vanderbilt University Medical Center Executive Search Team is conducting a search for a Director, Analytics and Support Services.  This Director will manage several teams supporting revenue cycle operations:

• Revenue cycle system support: In conjunction with revenue cycle leadership prioritizes the maintenance and optimization of the revenue cycle core and support applications in coordination with VUMC Health IT.  Ensures that staff are provided with training and tools to support successful execution of their daily tasks.
• Revenue cycle analytics:  Develops ad hoc reporting and maintains routine reporting within the Epic system using reporting workbench and clarity tools.
• Revenue cycle advisory services:  Provides revenue cycle analysis and support to departments within the VUMC enterprise.
• Revenue cycle project management:   Supports optimization projects throughout Revenue Cycle.
• Underpayments analysis:  Manages a team of analysts and vendors to identify, quantify and ultimately collect under payments.

About VUMC Revenue Cycle Services:

The mission of VUMC Revenue Cycle Services is to create an innovative and empowering work environment that enhances the patient experience with the financial aspects of their care and well-being.

We highly value a culture of superior ethical and professional standards and are committed to serving our customers with the utmost respect and care.

• Revenue Cycle Business Office
• Revenue Cycle Analytics and Billing Management
• Patient Financial Services
• VMG Coding Services
• Revenue System Support
• Provider Support Services

Position Qualifications:

• Bachelor's Degree (or equivalent experience) and 8 years’ experience is required
• Master’s degree in Business, Computer Science, Informatics or a related field, preferred.

• Minimum of seven (7) years of management or consulting experience and success in leading revenue cycle teams focused on systems enhancement and/or analysis.  Prefer experience in an Epic Patient Access and Revenue Cycle application environment.
• Extensive knowledge of patient scheduling, ADT, patient movement, hospital and professional Billing and revenue cycle workflow in a large, complex, multi-hospital healthcare setting.
• Strong experience in project management, adhering to target dates and managing new projects
• Possesses strong communication and interpersonal skills and the ability to stay focused during stressful situations.
• Demonstrates strong conflict-resolution skills.
• Demonstrates strong organizational skills.
• Demonstrates strong analytical skills.
• Demonstrates the ability to effectively work with Senior Management and possesses the ability to identify when it is appropriate to escalate issues to the appropriate level of leadership.
• Employs excellent reflective listening skills to assure effective relationships and clear exchange of information.
• Possesses the ability to develop and maintain relationships with key clients.
• Possesses the ability to work in a fast-paced environment.

Primary Responsibilities and Activities:

• Develops and maintains technical and business knowledge of systems in use or planned for use at VUMC to support revenue cycle operations.
• Working closely with the revenue cycle management team, including vendors’ technical support teams, to identify solutions for system optimization based on specified requirements in response to legal/compliance requests or planned changes in revenue cycle workflows.
• Works closely with HealthIT’s Patient Access Revenue Cycle (PARC) Executive Director and Health IT revenue cycle team leaders to drive improvement into processes within patient access and revenue cycle.
• Actively engages in the Facility/Organization Governance workgroup to understand new system build of departments, bill areas, etc. and its impact on revenue cycle operations, reporting and/or income distribution.
• Coordinates onboarding for outsource revenue cycle vendors.  Reviews system performance metrics during onboarding with the vendor and Revenue Cycle’s vendor who provides monitoring tools for this task.
• Provides reporting throughout VUMC Revenue Cycle and VUMC to understand and analyze trends in accounts receivable to improve performance.  Works closely with VUMC Finance Business Intelligence and Health IT to determine optimal tool set for reporting development and deployment.
• Manages communication of revenue cycle results through a team of revenue cycle advisors.  Translates trends identified by the advisors to revenue cycle operations to resolve identified issues and improve processes to enhance net revenue realization and reduce cost to collect. 
• Provides project management for initiatives throughout VUMC revenue cycle.
• Manages the underpayments analysis and collections team to identify underpayment trends.  Coordinates the collection of underpayments either directly from payors or with assistance and intervention from Managed Care Contracting or Office of Legal Affairs.  Work closely with zero balance vendors to collect on accounts which have previously been relieved from the accounts receivable but may not have been fully collected.
• Attract, retain and develop staff within Revenue Cycle’s support teams.

Core Competencies:

• Provides clear, appropriate and timely communication to promote a team environment throughout the department and organization. 
• Complies with VUMC’s Client Service Standards and Credo.
• Participates in education and professional development as necessary to maintain job-related skills and competencies.
• Promotes VUMC in a positive light to the community.

In addition to offering a lively community that encourages learning and celebrates diversity, VUMC provides a comprehensive and flexible benefits package:

• PTO
• Health Plan
• Parental Leave
• Life Insurance
• Retirement
• Short-Term Disability
• Long-term Disability
• Accidental Death & Dismemberment (AD&D)
• Dental Insurance
• Group Discounts
• Flexible Spending Accounts (FSAs)
• Vision

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and health and wellness through preeminent programs in patient care, education, and research.

Click here to learn how we are: Defining Personalized Care