Reporting to the Associate Vice President for Facilities Services, the Assistant Vice President, Facilities Operations role establishes unified responsibility for the management of all operations, maintenance, trades, energy conservation and utilities management on campus, in off-campus non-dormitory residences, and off-site University operated research facilities. The Assistant Vice President (AVP) provides executive leadership to an operations staff and contract employees and is responsible for continually monitoring and reviewing operational and business practices to ensure maximum value, making recommendations and/or adjustments as needed. The position also manages campus utilities, including utility and fuel purchasing.
The AVP will foster a strong culture of customer service that encourages facilities staff to be interactive and proactive; will play a key role in ongoing labor and management relations; will enhance the Universityâ™s engineering and utilities program; will partner with other Facilities Services (FS) units to foster positive facilities renovations and construction transitions to ensure smooth, successful operations; will advance programs in sustainability including energy conservation and efficiency; and will play a major role in the Universityâ™s facilities renewal effort. The AVP will help to drive broader facilities organizational initiatives in internal communication, external communication, mission, standards, safety culture and initiatives and career development for staff at all levels. In addition, the role is responsible for developing and staffing an integrated, strategically-aligned organization that demonstrates a commitment to client service.
Specifically, the AVP is responsible for:
Developing strategic goals for Operations and align performance goals for each unit/employee
Initiating and leading strategic initiatives to implementation
Increasing level of service provided
Developing and maintaining departmental goals and standards in all dimensions of its work and across all lines of service
Developing and enhancing client relationships
Coordinating with Capital Project Delivery and Campus Planning + Sustainability on relevant aspects of the Universityâ™s capital program from planning through design to construction commissioning and turnover
Partnering with the Senior Leadership Team (SLT) to move initiatives forward in a meaningful and measureable manner
Coordinating with Finance and Business Services to ensure budget management relative to key performance indicators
Coordinating with SLT to align priorities and ensure accurate data are retained and reporting objectives are achieved
Develop key performance indicators for each area to monitor service excellence
The core service units in the AVPâ™s portfolio are:
Maintenance â“ building operations, preventative maintenance, coordination with capital projects, inventory management, work center and facilities managers.
Building Services and Campus Trades â“ grounds, custodial services, trades, service level agreements.
Energy Services and Sustainability â“ central plant (steam and chilled water), building systems, energy procurement and management, infrastructure commissioning.
Residential Properties â“ consists of single-family and multi-family building spaces around campus. These units house a mix of faculty, university staff and graduate students.
University residence halls and dining - maintenance of residence halls as well as all service level agreements with Campus and Student Life.
Personnel below the supervisor level are mostly organized in local chapters of one of four unions represented in Operations â“ IBEW, SEIU, IUOE and IBT.
Develop a strong team of working professionals within Facilities Services that includes the various disciplines involved to ensure the maximum level of customer satisfaction in the schools and centers and residences within Facilities Servicesâ™ budget parameters.
Cultivate and motivate the Facilities Operations senior leadership team through the presentation of professional development opportunities, resources, performance goals, and assessments. Present and synthesize complex information in a concise format for use by senior leadership.
Contribute at a leadership level to the continuing commitment of Facilities Services to achieve excellence and accountability in the stewardship of University physical assets and service to University and community stakeholders. Review the impact of conditions and events and apply judgment and escalate to senior leadership as appropriate.
Fundamental desire to work in partnership with colleagues to drive and own outcomes that cross areas of direct responsibility.
Strong understanding of engineering, building systems, and utilities infrastructure from the perspectives of reliability, efficiency, and environmental sustainability opportunities.
Responsible for Facilities Operations budget including: labor, supplies, contracted services, management and administration, and utilities. This process encompasses the development, reforecast, monthly and end-of-year reviews, cost containment, building adds/deletes, and all other adjustments or recommendations required by the University budget.
Continually develop and enhance client relationships by ensuring regular and robust dialogue between front-line service providers and managers across both the various campus zones and the tradeâ™s shops. Continue to measure and enhance key performance indicators for services provided and communicate these indicators effectively to customers as part of a process of measuring service delivery and meeting institutional expectations. Drive performance to build and maintain excellence on and off campus.
Implement processes to ensure routine and rigorous assessment of client satisfaction factors, enhancing the customer-service focus of service providers and building the infrastructure necessary to assist staff in the effective execution of services.
Assess and establish service-delivery levels in accordance with industry standards and University expectations in order to develop and communicate a precise and well-articulated service model. Participate in the development of service level agreements for areas of the University requiring higher or unique service delivery standards. Ensure management of service to levels specified.
Develop and pursue strategies to address deferred maintenance in cost-effective ways and to bring University facilities to a state of good repair, taking into account infrastructure and general facilities renewal priorities and implementation of program to maximize benefit while minimizing disruption.
Ensure that Facilities Operationsâ™ collective bargaining agreements are managed fairly and equitably within their approved language. Establish any training that may be required to ensure this. As required, make recommendations for change and or modifications to these agreements.
Lead front line response efforts for campus facility emergencies.
Attend and/or assign staff to various campus needs and or committees such as sustainability, capital project teams, emergency preparedness, and environmental health & safety.
Develop programs and initiatives that meet the professional and technical training needs of the Facilities Operations staff. Institute a plan that advances these programs on a regular basis.
Continually evaluate and review all operating practices and processes for their effectiveness and efficiency. Recommend and make changes as needed.
Continually promote and support a culture of safety for all FS staff, supported by data and measurable results.
Build a culture of process management and continuous improvement.
Develop processes, tools and technology to implement and sustain maintenance industry best practices.
Respond promptly by phone or in person as appropriate to emergency situations and therefore must be available 24/7 as required.
Other duties as assigned.
Create Strategic Vision and Purpose
Lead Performance and Flawless Execution
Communicate Effectively and with Influence
Ensure Decision Quality, Accountability, and Drive Results
Drive Employee Engagement
Effectively Manage Performance
Education, Experience, or Certifications:
An undergraduate degree in engineering, business, real-estate management, or other related field required.
Coupled with a Masterâ™s degree in one of these fields preferred.
A minimum of 12 years of experience including facilities management experience at a large corporate campus or higher education institution, utility, and/or manufacturing/government institution, or comparable experience delivering resource- and personnel-intensive operations and services in a decentralized environment required.
Property management experience, and experience in a university, academic medical center or other decentralized institutional setting is preferred.
A minimum of 8 years of supervisory experience including experience leading unionized personnel required.
Technical Knowledge or Skills:
Demonstrated success in client management and management of large operating staffs, significant operating and utility budgets, and major change initiatives required. Experience with property management budgets preferred.
Excellent client-service skills plus the ability to provide and model to staff at all levels effective communication within and outside of the department required.
Proven budgetary experience with forecasting, analysis, cost containment and execution of multi-million dollar budgets within a service-oriented environment required.
Extensive knowledge of building operations and successful management of real-estate operations, housekeeping, general trades, utility operations, HVAC, space management, landscaping and grounds, and engineering preferred.
A track record of involvement in energy conservation and sustainability initiatives required.
Energy, tact, diplomacy, and excellent communication skills required.
Attention to detail; ability to perform within deadlines; reading; confidentiality; problem solving; ability to handle ambiguity and exert informal authority; excellent written and oral communication, ability to manage multiple competing priorities and crisis/emergency responses required.
Working Conditions and Physical Requirements:
Ability to move around campus to inspect buildings & equipment
Ability to review architectural/engineering plans and specifications.
Keyboarding; bending; stooping to reach files; light lifting; standing
List of References
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
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