Requisition # 2018-9664 Department Service Management Office Category Information Technology Full-Time / Part-Time Full-Time
Princeton University is seeking a ServiceNow Senior Developer/System Administrator to join its Service Management Office (SMO) within the Office of Information Technology (OIT). The SMO provides direction to ensure that the services OIT provides continually meet customer needs and add value to the University. The senior developer/system administrator works closely with SMO colleagues and OIT stakeholders to understand business needs and then leverages the ServiceNow platform to design, develop and configure solutions that meet these needs. To maintain the stability and usability of ServiceNow, the developer/administrator performs regular application maintenance and incident support, as well as contributes to ServiceNow software releases.
As a technical expert, the senior developer/administrator provides consultation to the SMO support team and aligns the platform to business strategies and governance decisions. The position documents the platform, assesses the impact of new requirements, and provides controls to ensure that correct technical solutions are leveraged in the delivery of business solutions. Overall, the senior developer/administrator possesses advanced ServiceNow knowledge and skills, as well as has a deep understanding of the business strategy and policies that govern the ServiceNow platform.
This is a two-year term position.
Design and develop new ServiceNow applications and services
Participate in implementing new ServiceNow requirements
Take ownership of complex business requirements and work them to completion
Provide architectural controls and impact analysis for new requirements
Assist with estimating release level of effort
Continually identify opportunities for process improvement
Create and maintain a detailed view of the ServiceNow architecture
Align ServiceNow platform capabilities to established business strategies
Contribute to ServiceNow software releases through configuration tasks and feature delivery
Optimize stability and usability of ServiceNow through regular application maintenance
Assist with incident resolution
Stay current in ServiceNow products and applicable integrated technologies
A minimum of 5 years working as a ServiceNow application developer/system administrator
Extensive experience with enterprise security and architecture, with knowledge of various authentication systems
Extensive experience in IT service management
Advanced knowledge of ServiceNow administration and experience developing ServiceNow applications
Experience with database design schemas and data modeling
Strong experience in requirements-gathering
Experience with middleware and discovery technologies
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Experience in Linux and Windows system administration, including shell scripting
ServiceNow Certified Developer and familiarity with concepts around writing scoped applications
Expert knowledge of AngularJS, Bootstrap, HTML and CSS development languages
Demonstrated experience developing and implementing ITSM/ITIL software solutions
Demonstrated ability to integrate ServiceNow with other systems using Web Services and scripting
Bachelor's degree, or equivalent years of related work experience
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Princeton University job offers are contingent upon the candidate's successful completion of a background check, reference checks, and pre-employment screening, as applicable. The type and extent of background check, reference checks, and pre-employment screening may vary depending on the requirements and/or functions of the job and the candidate's current employment status with Princeton University.
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.