Network Architecture is part of UMKC's Information Services division and provides the following services to our customers:
Campus & branch office local area networks
Campus & branch office wireless networks
Campus & branch office telephone service
Connectivity to the Internet and global research networks
Department level private networks and firewalls
Video, web & audio conferencing
IP address management, DNS & DHCP services
This position will support and maintain the campus phone system, voicemail, call recording, call accounting and various other systems & servers to ensure all faculty & staff have reliable telephone service.
As a voice network engineer within Network Architecture, you can expect to perform the following duties and more:
Operation and maintenance of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, call recording & other voice servers
Troubleshoot voice issues related to phones, voicemail, Cisco Jabber clients, voice gateways and voice routers
Understand customer needs and provide customer focused solutions
Complete IT projects by coordinating resources and timelines with departmental goals
Help formulate and implement IT policies and procedures for improved service levels
Administrative experience with Cisco VoIP infrastructure including servers, applications, routers, gateways and voice carriers
Bachelor's degree in Information Technology or 3 years relevant experience
Operations experience in an organization with 200+ users
Experience with Windows & Linux server operating systems
Ability to work autonomously and as part of a team, sharing information and coordinating efforts
Strong verbal and written communication skills sufficient to interact with a variety of users and technical staff.
Ability to give occasional presentations to peers and other internal audiences
Ability to work under pressure, meet inflexible deadlines, deal with difficult individuals and maintain composure
Availability for occasional work during night and weekend maintenance windows
CCNA Routing & Switching, Network+ or CCNA Collaboration certifications a plus but not required
The ideal candidate will:
Be passionate about learning and understanding new technology
Be an independent thinker
Have big ideas and the courage to voice them
Have enthusiasm for emerging technologies
Grasp the big picture
Be a self-starter and be able to complete projects with minimal supervision
Full Time/Part Time
$50,000.00 - $63,000.00
February 24, 2019
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachments. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students.
As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.