Job Summary The Client Technology Engineer I designs, tests, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting end users to determine hardware, software or system specifications. In addition, the Client Technology Engineer I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
Designs, configures, maintains, packages, deploys & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services. Maintains image deployment application and tools, license management systems, IP address assignments, research & development of hardware, applications, and operating systems. Responds to requests for level I incident support. Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff. Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently live out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented Maintains a professional appearance for both themselves and their work environment.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
Internal Number: 2019-15769
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.