Career Center
International Student Services Advisor
University of California, San Diego
UCSD Layoff from Career Appointment: Apply by 02/08/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 02/19/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance. A cover letter is required for a complete application packet. DESCRIPTIONDEPARTMENT OVERVIEW The English Language Institute at Extension addresses language and culture proficiency. Participants are primarily pre-career individuals from around the world. Curriculum is traditional, but finely tuned to accommodate development at a personal level. Competition in this arena is fierce, so customer service and commitment to student success is essential. POSITION OVERVIEW Under the supervision of the International Student Services Operations Manager, counsels prospective and current international students and their families on a wide variety of programmatic, support, and immigration issues associated with UCSD Extension's International Programs. Provides exceptional customer service and resolves questions or concerns with the goal of turning inquiries into enrollments. Reviews and evaluates international students' requests and needs, provides counseling and support in all program and service areas. Elevates tier 2 questions to more senior level employees. Completes registration preparation/execution and helps resolve enrollment discrepancies. Actively interacts with program managers to stay abreast of program changes and to communicate frequently expressed student questions or concerns. Participates as an integral member of a team by assisting in high- priority projects and general service operations, and by contributing ideas and input on methods to improve services. Cross-trains in other administrative, program, or service functions to learn their procedures, and to provide professional assistance. Maintains effective and positive working relationships with government agencies, campus departments, and community organizations. Serves as on-site monitor and resource in Extension IP international student computer labs.
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SPECIAL CONDITIONS
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