UCSD Layoff from Career Appointment: Apply by 02/08/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 02/19/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance. A cover letter is required for a complete application packet. DESCRIPTIONDEPARTMENT OVERVIEW
UCSD Extended Studies and Public Programs ("Extension" or "ESPP") is a self-funded division of the University of California, San Diego. With an operating budget of approximately $50 million, the division provides continuing education to adults in a university setting. In addition to a wide variety of professional and personal enrichment topics of study, Extension supports a television studio, a large English language program, a retired persons program, college preparation programs for high school students, a career enhancement center, and research relating to emerging industries and career opportunities. Participants and partners in Extension programs include individuals, corporations, government agencies, and other academic institutions. The English Language Institute at Extension addresses language and culture proficiency. Participants are primarily pre-career individuals from around the world. Curriculum is traditional, but finely tuned to accommodate development at a personal level. Competition in this arena is fierce, so customer service and commitment to student success is essential. POSITION OVERVIEW
The International Student Services Advisor applies professional Student Services concepts and provides varied student services to students, instructors, and fellow staff members. Works on moderately complex issues. Receives assistance on more complex issues. Under the supervision of the International Student Services Operations Manager, counsels prospective and current international students and their families on a wide variety of programmatic, support, and immigration issues associated with UCSD Extension's International Programs. Provides exceptional customer service and resolves questions or concerns with the goal of turning inquiries into enrollments. Reviews and evaluates international students' requests and needs, provides counseling and support in all program and service areas. Elevates tier 2 questions to more senior level employees. Completes registration preparation/execution and helps resolve enrollment discrepancies. Actively interacts with program managers to stay abreast of program changes and to communicate frequently expressed student questions or concerns. Participates as an integral member of a team by assisting in high- priority projects and general service operations, and by contributing ideas and input on methods to improve services. Cross-trains in other administrative, program, or service functions to learn their procedures, and to provide professional assistance. Maintains effective and positive working relationships with government agencies, campus departments, and community organizations. Serves as on-site monitor and resource in Extension IP international student computer labs. A cover letter is required for a complete application packet. No vacation is approved during registration and peak periods and vacation of more than 1 - 2 days is not allowed during the summer due to heavy enrollments and staffing needs.
QUALIFICATIONSDemonstrated experience working in counseling individuals from a wide variety of nationalities and cultures. Knowledge of advising and counseling techniques. Experience communicating effectively, diplomatically, and patiently with a wide variety of multicultural individuals at the University, in the government, or with domestic and international partners. Demonstrated experience in advising students regarding student life, financial assistance, study workload, student conduct and other related issues. Proven successful experience in handling/resolving student issues while both advocating for the student's welfare/needs and adhering to applicable regulations and procedures. Demonstrated experience providing academic advising including admission requirements, program offerings, enrollment procedures, and academic policies. Ability to multitask; verbal and written communication skills. Excellent writing/editing skills for correspondence, detailed information materials, handbooks, newsletter articles, and websites.
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