The Associate Registrar directs the registration process for new and continuing students. This person administers the schedule of registration; designs publications; assesses registration processes and develops and implements new processes or changes to it as assessment indicates; directs changes to the student database; reviews technical problems and corrects them or assigns them to ITCS programming staff for correction. This position also reviews and participates in the ongoing updates to Banner and its underlying systems, participating and leading appropriate areas of upgrades. The Associate Registrar is responsible for continually developing appropriate training materials and training campus faculty, staff and students on new registration procedures and evaluating the effectiveness of the materials and training. The Associate Registrar has direct interaction with students, staff and faculty through these trainings and other engagements outside of a formal classroom setting. The Associate Registrar is responsible for supervising several records areas including Veteran Affairs, continuing student and military residency coordination, transcripts, enrollment verification and student record updates. Student record updates include grade changes, semester/session withdrawal entry, grade replacements and record adjustments under the forgiveness readmissions policy. The Associate Registrar designs and administers training for faculty and staff on the Family Educational Rights and Privacy Act (FERPA); creates training for the office as new procedures and interpretations of FERPA are provided from the U.S. Department of Education; develops and directs sessions for students on their rights under FERPA; review software requests across campus along with ITCS for FERPA compliance; and perform other duties as assigned. The Associate Registrar serves as a primary contact for all faculty, staff and students for all FERPA related inquiries. This position is responsible for educating parents and incoming students on FERPA during all Summer Orientation sessions. The Associate Registrar independently makes hiring decisions and has direct supervision of SHRA staff. The Associate Registrar independently makes hiring decisions and has direct supervision of temporary and/or student staff for long or short term projects. The Associate Registrar is responsible for creating and completing training on new developments and additions to the student information system (Banner). The Associate Registrar engages in maintaining and cultivating processes in the student information system. This position exercises extensive independent judgment in developing, designing and administering programs and processes, and has the authority to commit the office and the University to decisions made. The Associate Registrar collaborates closely with the University Attorney's Office and is responsible for compiling responses to the U.S. Department of Education regarding FERPA issues and complaints. The Associate Registrar serves as a voting member of the University's Exceptions Committee, the Tuition Refund Appeals Committee, Data Security Committee, and represents the University Registrar on multiple task forces and subcommittees across campus.
Special Instructions To Application:
2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered in the References section of the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.
A master’s degree with experience working in higher education.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 944753
Organizational Unit Overview:
One of the largest divisions of the University, the Division of Academic Affairs administers the majority of the university's academic programs and employs approximately two-thirds of its faculty. The division is headed by the vice chancellor for academic affairs (VCAA), the university's chief officer.
The VCAA oversees policies such as budget, personnel, and academic programs within the division's seven academic colleges – the Harriot College of Arts and Sciences, the College of Business, the College of Education, the College of Fine Arts and Communication, the College of Health and Human Performance, the College of Human Ecology, and the College of Technology and Computer Science. Other units reporting to the VCAA are the J.Y. Joyner Library; offices of Distance Education, Information Technology, Academic Advising and Support Center, Student Professional Development, Admissions, Student Financial Aid, and Registrar.
The primary purpose of the Office of the Registrar is to assist students with academic progress to meet their education goals; develop and maintain accurate, permanent, confidential records, and administer University policy and procedures. Through an emphasis on teamwork, problem solving, and planning, the Office of the Registrar's staff will provide courteous and timely service to our constituents. The Office of the Registrar continually develops processes and refines service to support University enrollment goals, registration, grading, graduation and other academic services needed by current and former students.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.