JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide.
The Legal Department of JPM is responsible for the provision of legal services to the firm. The department also includes the Office of the Secretary "OTS".
OTS is headed by the Corporate Secretary who reports to the firm's General Counsel to promote effective and consistent governance of the firm's legal entities and branches through its partnerships with senior management, directors, control groups, lines of business and corporate units. OTS operates through a corporate team and four regional hubs, in NAMR, LATAM, EMEA and APAC.
OTS is currently in the process of enhancing its operational efficiencies, optimising its processes and also strengthening its control environment globally.
The role and key responsibilities:
We are looking for a dynamic and agile individual who is comfortable working across a number of activities with a range of stakeholders. This is a great opportunity to be part of an international team reporting directly to the Head of International Operations.
The successful candidate will play an important role in guiding the team through an aggressive transformation of our end-to-end processes for Legal Entity Management. The scope of this role includes an innovative cross-business and cross-functional effort, focused on optimizing our operational efficiencies while reinforcing a strong control environment. Through partnership with global colleagues the Operations Officer will assist in driving the implementation of the OTS Global Operating Model forward.
The successful candidate must have strong analytical and collaborative skills, be able to work independently and be a true "self-starter." The successful candidate must also be able to communicate, verbally and in writing, effectively and succinctly with all levels of management and be adept at Excel, PowerPoint and Visio.
Primary Duties will include:
Support the International Head of Operations to drive initiatives and projects forward
Drive initial project set up; mapping key stages/steps/milestones in Visio/Excel or PowerPoint as required. Coordinate projects and provide project status reporting, which will include weekly updates
Keep track of progress on APAC projects within the Book of Work and where required manage these projects by interacting with stakeholders across the region.
Provide support to ad-hoc special matters and assignments as they get assigned by global or regional management.
Produce metrics/reporting by extracting data from our core databases and summarise key findings. Be comfortable using Excel functions: pivot tables, vlookups, calculation tools etc.
Help track and manage team resources/workload by speaking to individuals and understanding their deliverables and capacity. Help mitigate busy periods by forward planning
Seek efficiencies and more effective ways of working by understanding the current processes and how we can streamline and improve. This may be achieved by outsourcing activities to Mumbai or other locations
Be proactive in suggesting technology that will increase efficiency. Take a lead in driving and implementing technology enhancements, e.g. by conducting UAT testing, participate in focus groups
Monitor risk and the associated control processes in line with the global RCSA (Risk Control Self-Assessment) and where necessary suggest and Implement new controls to reduce the risk level in day to day activities of the team
Manage the teams' repository of processes and provide training and guidance in the use of the repositories (i.e. iManage/SharePoint).
Bachelor's degree - Required / MBA or related Masters Degree is a plus