UCEAP provides international education opportunities to over 5,000 UC students each year. This position in a UC system-wide, international academic program completes assignments that are initially routine in nature, working toward mastery of tasks of moderate scope and complexity, with guidance from Specialists. Exercises some judgment within defined procedures and policies to determine appropriate action. Coordinates and provides advising and administrative support in operational and academic aspects of the work performed by the UC study abroad program teams. Communicates program information, both academic and operational, to Campus EAP Advisors, students and Study Center staff; communications with students usually take place remotely (online and phone) rather than in person. Supports both the pre-departure application processes as well as academic registration and course cataloging processes. Often independently determines work methods for both operational and academic record tasks. Establishes and monitors the workflow calendars to meet program-specific tasks and project deadlines. Supports the Regional Team and provides backup support for the Regional staff as requested. Plans and completes clerical needs for the regional team and attends team meetings and other organizational meetings.
As an integral member of a regional team, the Program Advisor works cooperatively with other regional teams; understands and applies broad administrative rules, policies, and precedents; consults with experienced level staff and receives direction for more complex assignments, projects, tasks and policy interpretations. Provides consistent application of UC policy across all regions in all UCEAP programs.
Minimum Requirements: Minimum of 2 years of previous office/clerical experience. Previous customer service experience. Proficiency in MS Office, including Excel. Ability to independently perform detailed and accurate clerical work while meeting critical deadlines. Excellent attention to detail with strong organizational and analytical problem solving skills. Ability to prioritize and adjust to varying workloads, manage a variety of tasks, and meet various deadlines with changing priorities, interruptions, and conflicting deadlines. Excellent oral and written communication skills and ability to communicate effectively with UC staff, students and parents, often over the phone or by e-mail. Skill in independently researching questions and analyzing information, situations, policies and procedures to define problems, formulate conclusions and recommend solutions. Flexible and able to work both independently and cooperatively in a team environment.
Desirable: BA degree or equivalent combination of education and experience. Experience with US institutions of higher education, including UC. Experience interpreting and applying academic, government or other organizational policies, requirements, or regulations. Working knowledge of social media platforms and services.
Internal Number: 20190073
About University of California Education Aboard Program
The University of California Education Abroad Program (UCEAP) has served as the UC systemwide international student exchange program since 1962. Serving all campuses, UCEAP continues its support of the University of California's mission through academic instruction and exchange relationships around the world. Through study abroad, UCEAP provides the opportunity for students to become international citizens and global thinkers, equipping them with the understanding and skills necessary for success in the global marketplace. For more information, visit www.eap.ucop.edu.