OFFICIAL TITLE: Clerk IV, Academic Success Center

SUPERVISION RECEIVED: Assistant Dean of Academic Services

SUPERVISION EXERCISED: Student employees as assigned

General Statement of Duties:

The Clerk IV is responsible for front-line customer service functions, including answering phones and greeting guests. The incumbent will provide general clerical assistance for the Academic Success Center staff, including scheduling appointments.

Responsibilities:
(E) = Essential

1. (E) Responsible for exceptional front-line customer service; greeting guests, answering telephones, and responding to inquiries related to the departments according to established procedures.
2. (E) Supervises and schedules student office workers. This also including all hiring paperwork need for Human Resources.
3. (E) Processes invoices and purchase orders for approval within Colleague.
4. (E) Orders and maintains office supplies, keeping office well-stocked and organized.
5. (E) Supports office events including scheduling of student appointments and booking space for events on campus.
6. (E) Prepares documents to include letters, memos, emails, sign-up lists, reports, etc. related to office events and activities.
7. (E) Files materials in accordance with prescribed classification system, converting print files to electronic files where applicable; ensures all files are accessible and accurate, including program information.
8. (E) Assists in updating reports and dating including, assigning undeclared student an advisors, probation lists and other student records information.
9. (E) Compiles statistical information to be included in reports of office activities.
10. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
11. (E) Responsible for contributing to the WSU Strategic Plan.
12. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
13. Performs other duties as assigned within the Clerk IV classification
a. Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp

Requirements:

Minimum Qualifications

1. Must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*

III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.

2. Knowledge of the English language including spelling, word meaning and word usage.
3. Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities.
4. Ability to read, write, and comprehend the English language.
5. Ability to use proper grammar, punctuation and spelling
6. Ability to follow written and oral instructions.
7. Ability to assemble items of information in accordance with established procedures.
8. Ability to work accurately with names, numbers, codes and/or symbols.
9. Ability to file material in accordance with standard filing procedures.
10. Ability to maintain accurate records.
11. Ability to communicate effectively in oral expression.
12. Ability to establish and maintain harmonious working relationships with others.
13. Ability to deal tactfully with others.
14. Ability to perform arithmetical computations with speed and accuracy (addition, subtraction, multiplication and division).
15. Knowledge of proper telephone procedures for making and receiving agency calls.

Preferred Qualifications

1. Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
2. Ability to handle multiple responsibilities and deadlines simultaneously.
3. Strong customer service skills.
4. Experience as a frontline secretary in a high traffic office setting.
5. Experience in working in a higher education setting.

Additional Information:

Worcester State University is committed to building a culturally diverse staff and strongly encourages applications from female and minority candidates. WSU is an Affirmative Action/Equal Opportunity Employer.

Bi-Weekly Salary: $1,532.87

Shift:  M-F  8:00am to 4:15pm

Grade: 13

This is a non-exempt AFSCME unit position.

Application Instructions:

All applicants must apply online at worcester.interviewexchange.com

Necessary documents for submission include a cover letter, resume, and a list of three professional references with contact information. 

All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to hr@worcester.edu, or may be sent to the following address:

Director of Human Resources

Worcester State University

486 Chandler Street

Worcester, MA  01602-2597