If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Global Head of IT Infrastructure Insurance IT .
Drive Senior Management awareness and engagement around IT infrastructure and associated DevOps functions
Drive implementation of IT Infrastructure TOM and service catalogue
Ensure a highly available and flexible IT Infrastructure Platform is implemented to enable business Agility
Drive IT Infrastructure and associated DevOps maturity
Infrastructure point of contact for Entity Heads of IT and CIOs
As required manage Senior Stakeholders during Major IT Infrastructure Incident events
Delivers IT Infrastructure solutions and patterns, on time and to budget to improve Agile of the IT Asset which will provide greater Internal and External HSBC customer satisfaction
INS escalation point of contact for ITID related delivery such as End User Computing
Manage thematic reviews, investigations, compliance reviews in response to internal or external IT Infrastructure events
Drive governance and reporting standards for IT Infrastructure
Seen as a Subject Matter expert within the scope of this role and uses this to empower and grow colleagues and team members
Matures the Test Environment function and associated support processes
Drive issues and actions management, along with remediation activities
Process improvement and alignment to reduce Infrastructure related Service Outages that are Business Impacting
Ensure IT Service Acceptance processes are rigorously followed to ensure high service availability for new services are achieved Day One
Ensure IT Infrastructure Design is aligned to RBWM standards and patterns to ensure cost effective solutions aligned to Business Requirements are delivered
Ensure the IT Infrastructure Asset provides the Best in Class availability via robust Service management and process control functions
Minimum Bachelor level University degree in Engineering, Computer Science or a similar related subject
Able to demonstrable expert knowledge in IT Infrastructure, Test Environment Management and Run management, ideally within Insurance or Financial Services
Strong communication and interpersonal skills to a wide range of individuals, and groups, and at different levels of seniority
Self-starter and effective collaborator. Innovative and able to assess needs and propose solutions
Ability to influence without direct management authority, in a large and complex matrixed organisation
IT Infrastructure experience such as On Premises Core and Cloud based IT Platforms
Knowledge of DevOps, CI, CD or Cloud within Insurance or Financial Services, a distinctive advantage
Test Environment Management
Project and Programme Management Delivery experience for IT Infrastructure component layers
Maturity improvement within Global or Regional IT teams
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5504683
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