Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Administers the Corporate and Financial Institutions portfolios on a Country of Origin basis as well as the business MIS that supports the tracking of business results for the region.
Develops regular and ad hoc reports and dashboards including but not limited to the APAC Monthly Report, Revenue Tracker and Focus Groups Revenue Tracker.
Conducts data mining and analysis of portfolio data on a timely basis, to facilitate senior management's decision-making processes.
Builds synergies with Data Management & Reporting, Toronto and Origination teams across the APAC countries on customer relationship management platform and business management tool implementation mandate.
Collaborates with the GWO Operation heads across the APAC countries to ensure the quality of CNRR data through disciplined processes to the Bank global systems to uphold the regulatory requirements, minimize the Bank's operational risk, and maintain business data integrity.
Subject-Matter Expert for Salesforce in APAC with second line support from Client Relationship Management Toronto. The go-to resource and first line of inquiry from regional stakeholders. Promotes and trains when new functions launched, resolves complex issues, and promotes data integrity. Manages the training framework for both new hires and existing Salesforce users in frontline roles and ensures standardization across the board.
Administrates user access requests and maintain user inventories of Salesforce, ClientNet CPM and RM code to ensure compliance and regulatory requirements as well as prompt access for front line and management.
APAC IT Role Owner of The Logical Access Management (LAM) tool. Responsible for one level of approval for access requests (Client Profitability Model) and annual confirms role composition validation and recertification of users.
Actively identifies and develops in recommendations and ideas for process and systems improvements.
Education / Experience / Other Information
Bachelor's degree in BA/Finance required
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge on the tools of Client Relationship Management and Client Profitability Model
Knowledge of Bank's product and regulatory requirements
Strong cross cultural skills is required
5 – 7 years banking / finance industry experience is a must
Internal Number: 5570877
About Bank of Nova Scotia
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