Global Experience Office Overview: The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO collaborates with Northeastern colleges and units to integrate global experiences into their curricula and to enhance their capacity in operating global programs. GEO's own signature programs are carefully designed and operated to complement students' on-campus studies, to deepen students' knowledge of the world and their chosen field of study, develop intercultural and political sensitivity, utilize and strengthen foreign language skills, and help students explore global career options. Through these programs, GEO facilitates global experiences for over 2,700 NU students and 200 additional foreign incoming students.
Position Overview: Working with the Senior Associate Director of Finance and Operations, the Systems Analyst (SA) assists GEO's efforts to optimize the use of information systems, consolidate data production, and streamline associated processes. The SA analyzes GEO and university global business needs and information systems; assists in the development and implementation of solutions in the areas of integrated database administration, collaboration software, website and social media analytics, technical support, user training, and on-going data maintenance. Critical to the success of this role is the ability to translate technical information for non-technical audiences and turn non-technical feedback into specific technical action items.
The SA will implement Terra Dotta in GEO, collaborate with relevant IT units to integrate Terra Dotta with various university systems, and manage the execution of all system change requests and Terra Dotta access rights for multiple user groups. This position will also manage the upgrading of all GEO systems, primarily Terra Dotta. The SA will similarly support the build-out of a more robust Salesforce infrastructure.
The SA ensures the integrity, quality and accuracy of GEO data; the consistency and security of data-related protocols; and the compliance with University policies and government regulations. The SA continuously improves GEO data reporting and analytics by streamlining reporting activities and processes across GEO; creates report templates and dashboards; generates reports for internal and external use.
The SA serves as GEO liaison to Information Technology Services, Office of Decision Support, and the network of IT and non-IT professionals in relevant departments.
- Bachelor's degree or equivalent work experience, with up to 2-5 years of technical experience as systems analyst - Excellent written and oral communication skills, including the ability to effectively communicate with internal, external and non-technical customers - Demonstrated knowledge of working with integrated systems - Experience with or knowledge of Word Press, Microsoft 365 applications, data visualization and Salesforce; experience with Terra Dotta preferred - Familiarity with International Education administration highly preferred
Requisition Number: STFR005303
Notes for JobElephant:
Internal Number: 60067
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.