Supports the Office of Recreational Sports Customer Service Areas (Pro Shop, Reception, Equipment Checkout and Facility Supervision) under the direction of the Director. Provides support to meet user group requests and special event needs.
Responsible for at least 2 shifts of pro shop manager coverage/week.
Works at least 6-12 student hours per week.
Assists with recruiting, hiring, training, scheduling, supervising, and evaluating Customer Service and Fitness staff (60-75 student staff).
Report to the Assistant Director regarding supervision, organization, and evaluation of the Customer Service and Fitness staff (60-75 student staff).
Organizes and conducts annual All-Staff training sessions and monthly student staff meetings.
Responsible for revision for all staff training videos, presentations, and checklists.
Responsible for posting/updating facility reservations sheets within the RSC and Phillips Hall, including specific activity areas.
Assists with facility coverage and other departmental special events at the RSC and Phillips Hall including planning, staffing, and evaluation; integral part of the Event Management Team.
Purchase and maintain inventories for all equipment and towel supplies needed for patron check-out.
Assists with special event requests, planning, implementation, and evaluation.
Serve on various RSC committees.
Works with the Director and Customer Services Full Time Staff, researching, reviewing, recommending, and initiating new opportunities, changes, and/or action plans to office/facility customer services, policies, procedures, and/or customer offerings.
Assists with management of the Reception Control, Equipment Checkout, Informal Recreation Coordinator, and Pro Shop areas assuring accountability, efficiency, friendliness, and total quality customer service for both external and internal customers.
Receive training in Reception/Equipment, Pro Shop, Informal Recreational Coordinator and Special Event staff areas.
Assists the Assistant Director in coordinating student staff committees to promote student leadership, motivation, communication, and development.
Responsible for investigating and reviewing customer complaints.
Attend state, regional, and national conferences/meetings.
Other duties as assigned.
OEEO Statement:The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy,race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.
Experience working in a collegiate, recreational sports environment.
Must have current CPR/First Aid, BBP and AED certifications/or obtain within 30days of hiring.
Strong customer service skills.
Computer experience required, preferred experience in using Microsoft Office.
Supervisory experience preferred.
Internal Number: 6893
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”