The Client Lifecycle Intelligence and Care ('CLIC') department is the cross-business client management division of Global Banking and Investor Solutions ('GBIS'). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:
(KYC) KYC due diligence for both on-boarding and periodic reviews
(RRD) Management of client reference & regulatory data
(COO) Project management
The specific role is the Head of KYC Existing Client Management Case Lead, reporting directly to the APAC Head of ECM 'Existing Client management'.
Client outreach manager is responsible for:
Managing and reporting on KYC client status and KYC data controls related to KYC Periodic Review client population management;
Responsible for Management Information & Metrics team dedicated to CLIC/KYC teams
Reporting daily/weekly/monthly status of Reviews population of monthly anniversary date client files; manage changes to population with detailed audit trail
Work with the Global stakeholders to prepare the annual campaign of the periodic Asia reviews. Identify the scope to be delivered, allocate the reviews in the different country portfolios and manage any assignments and re-balancing between different portfolios. Monitor the Asia Reviews campaign throughout the year to ensure that the population that is due to be review in the current campaign is correctly captured.
Main Responsibilities and Accountabilities:
Management of the network of 14+ KYC case leads in Hong Kong and overall ownership of the outreach function across the region with staff located in Hong Kong, China, Japan, South Korea and India. This includes usual management duties (budget management, goals / priorities definition, performance assessment, team governance, people development & succession planning)
To ensure high quality KYC files are produced in line with prevailing policy and procedures.
To ensure a high level of service is provided to our clients and Front Office business partners, ensuring optimum allocation of resources to ensure KYC Outreach are completed in a timely manner.
To develop, monitor and improve performance metrics for the function.
To optimize the KYC reviews process, identifying opportunities for improvement, synergies and cost reduction.
To contribute to an efficient functional governance of KYC at the worldwide level with smooth and transparent communication with global stakeholders.
To lead change within the KYC function, ensuring Asia specificities are articulated in global projects and overall to ensure changes are implemented in a controlled and sustainable manner.
Strong coordination will be required with regional and global management as well as the business lines, compliance and country heads.
Key Skill Areas & Knowledge required:
Strong knowledge of AML and KYC regulations.
Knowledge of the investment banking environment / activities.
Strong presentation and communication skills; the ability to communicate and influence people at all levels, as well as with external / internal auditors.
Ability to embrace and lead change
Negotiation and leadership skills. Curiosity and critical sense
Good oral and written communication.
Tracks performance and efficiency versus front office and client expectations
Foster a client focused environment
Shapes roles and assignments in ways that develop people's capabilities
Identifies and shapes successors
Promotes sharing of expertise and learning
Inspires others to be creative, define new opportunities and continuously improve the organization.
Graduate degree in finance, business administration, economics or computer science
5+ years experience in KYC management in an investment bank
Experience of working in an international, multi-cultural organization
Internal Number: 5627575
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