REPORTING RELATIONSHIP: Reports to the Site Supervisor
ESSENTIAL JOB FUNCTIONS:
Inputs all new patient demographic insurance and prescription information into Practice management software
Updates all demographic information
Assists patients with spectacle frame selections
Fits and measures optical prescription orders
Takes optical measurements
Enters spectacle orders in Compulink system in the manner required by Classic Optical
Enters spectacle orders as needed for other vision plans
Prints, reviews and scrubs outgoing optical billing for spectacles
Enters prescription eyewear orders into Excel and maintains current list of outstanding orders
Enters all transferable data from IDX or future EHR operating system to Compulink system
Documents special notations for quality assurance purposes
Assists in the data maintenance of reports
Provides reliable, respectful and professional support to all patients, attending, residents and students
Demonstrates dedication to enhancing customer value and satisfaction in delivering quality services which are responsive, comprehensive, and proactive
Communicates via telephone with main office at IEI
Hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. with 30 min. lunch
Other job-related duties as assigned by the site supervisor
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Must maintain professional appearance and attitude at all times
Requires high school diploma
Optical experience including fitting frames to the patient and knowledge of various lens designs
NextGen/Compulink or comparable medical system experience
Direct customer service experience
Requires two years of demonstrated data entry experience
Requires a strong commitment to the accuracy of patient data
Must demonstrate data entry speed and accuracy
Requires ability to handle a variety of tasks with speed, attention to detail, and accuracy
Ability to thrive in a team driven environment
Must be mature in judgment and demeanor
Requires professional ethics
Requires a skilled communicator
Ability to meet all deadlines regardless of circumstances or pressures
Attendance must be in accordance with College policy
Vacation time should be scheduled in accordance with the location schedule
The Illinois College of Optometry and the Illinois Eye Institute has no contract or implied contract with its employees concerning the terms and conditions of employment. The Illinois College of Optometry and the Illinois Eye Institute and its employees each have the right to terminate the employment relationship at any time, with or without notice and no officer or employee of Illinois College of Optometry or Illinois Eye Institute has the authority to alter or amend this expressed policy except the President, who is authorized to alter or amend this expressed policy only in writing. Termination issues regarding faculty are governed by the Faculty Handbook.
About Illinois College of Optometry
The Illinois College of Optometry is one of the world’s leading optometric institutions and has provided exceptional clinical education since its founding in 1872 by Dr. Henry Olin. Located in Chicago, ICO offers the best educational experience to optometry students who share our passion for excellence. The Illinois Eye Institute at Princeton, which is under the umbrella of the Illinois College of Optometry, is the largest school-based vision clinic in the nation.
A partnership with Chicago Public Schools, this clinic–located inside Princeton Elementary School, which was closed by CPS in 2009–opened in 2011 and provides needed eye health and vision care to thousands of underserved CPS students. Services the clinic provides include eye exams, vision therapy, visual information processing testing, optical coherence tomography, and anterior and posterior segment photos, and eye-movement testing.
The clinic is staffed by a medical director, attending doctors, three customer service associates, four opticians, and between 55-65 Illinois College of Optometry students performing clinical care each academic quarter. ICO optometrists and residents precept the ICO students.
CPS prov...ides liaisons who work with the clinic to coordinate participating school visits and to improve follow-up care. Two AmeriCorp members also work in the clinic from September through August.
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