Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
CUSTOMER SUCCESS MANAGER , Open Learning , to be responsible for all post-sale customer activities for the MIT Horizon Initiative. Will establish trusted advisor relationships with a wide variety of executives and learning professionals at large companies and government organizations; deliver a variety of services including user and organization onboarding, ongoing engagement support, usage and product reviews, and custom content curation; serve as the primary point of contact for customers; be responsible for all commercial expansions and renewals with MIT Horizon customers; act as an advocate for customer needs within internal MIT Horizon team discussions; develop all customer success processes, set up necessary tools and establish successful workflows, including generating standards and metrics for service excellence, selecting and implementing workflow processes and tools, continuously improving effectiveness, and benchmarking our performance against appropriate comparisons; and participate as an active member of the MIT Horizon core team including close involvement in all cross-initiative decisions, budgeting, and planning tasks.
REQUIRED : a bachelor's degree (M.S. or MBA preferred) in a related field, a minimum of seven years of relevant experience, and exceptional interpersonal and communication skills. Must possess the proven ability to initiate and develop strong professional relationships with senior business leaders; deliver services and support to large businesses and/or governments; manage expansions and renewals for B2B SaaS products; and work independently in an unstructured, startup environment. Job #17211-P
This is a one-year temporary appointment renewable on an annual basis.
Internal Number: 17211
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature