MORE ABOUT THIS JOB CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD) The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
YOUR IMPACT We are seeking a detailed-oriented candidate who thrives in a fast paced/high energy work environment and welcomes the demands of heavy client interaction. This position is ideal for a person who has knowledge of the pooled vehicle investment business and is looking to deepen his or her client service focus and relationship management skills.
OUR IMPACT Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.
Within GSAM, the Strategic Client Services group is a global sales aligned service organization that provides high quality service and solutions to clients. Through their client service model, Strategic Client Services enables distribution of GSAM investment products, provides consultative services, scale and controls, all while focused on being accretive financially to the business. The Alternative Investment Client Services team sits within Strategic Client Services group and is responsible for performing investor servicing in the alternative investments space.
RESPONSIBILITIES AND QUALIFICATIONS HOW YOU WILL FULFILL YOUR POTENTIAL This role involves front line relationship management & communication with our Institutional/High Net Worth clients, agents and sales channels and responding to their needs in a professional, knowledgeable, and diligent manner in order to add value to the client experience. Our products include onshore and offshore hedge funds, private equity funds, and exchange funds.
This position requires a thorough understanding of a client service environment and participation in business development initiatives which could require an in-depth understanding of the industry, client base, and systems. Primary Responsibilities
Managing client relationships by serving as primary point of contact with clients & sales channels
A high-level of responsiveness to incoming phone and inquiries from clients and internal parties regarding alternative investment products' functionality and operations
Understanding and articulating the tax reporting structure of alternative investment products
Communicating and working closely with the sales force to provide high quality service to our clients
Working on special value projects as necessary (i.e. asset development/retention, automation related projects)
Partnering with Management and other Service Representatives to build long term successful & scalable service models
Cultivating a service environment targeted towards enhancing the client experience
Analyzing and problem solving, both independently and within the team
Monitoring and escalating service issues to ensure high quality service to clients
SKILLS & EXPERIENCE WE'RE LOOKING FOR Basic Qualifications
Client service experience is required
Bachelor's degree required
Familiarity in alternative investments, preferred understanding from the service perspective
CPA or partnership tax background preferred
Ability to work well in a fast-paced environment
Strong organizational, communication, leadership, interpersonal and time management skills
Strong Communication and Teamwork Skills
Preferred 3-5 years of relevant experience
FINRA Series 7 preferred (should be obtained within first 60 days on the job)
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.