SUMMARY The Security Manager is responsible for managing a team of Security Supervisors and Officers, ultimately ensuring a safe, secure, and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the Security Department. Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, investigations, budgeting, emergency preparedness, and disaster prevention.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead security and safety initiatives and operations including developing, maintaining, and overseeing the operation of security tools, fire systems, processes, and policies.
Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems. Print and issue PPG Paints Arena credentials and approve venue access requests.
Effectively hire and manage a team of full-time and part-time employees providing 24/7 building coverage and event needs. Deliver necessary leadership, training, support, and guidance.
Develop and maintain security policies and Standard Operating procedures.
Establish positive and collaborative relationships with government entities, including Police, Fire, EMS, FBI, etc.
Manage and schedule government services as necessary.
Work with and schedule security vendors (equipment, K-9 patrols, fire system) as necessary
Work with Director of Operations to lead and manage all aspects of emergency preparedness. Review and update the facility Emergency Response Plan manual and quick guide.
Serve as primary security contact to event management personnel during assigned events. Serve as Manager on Duty (MOD) during assigned events.
Work with Guest Services team to answer guest inquiries, respond to concern, and prevent future issues.
BA/BS Degree in Facilities Management or related field
3-5 years of work related experience to effectively manage, motivate, and lead security department
Comprehensive ability to effectively read/write/communicate in English. Experienced public speaker.
Experience as a liaison with governmental resources, including police and fire departments, U.S. Department of Homeland Security, FBI, and other local/state/federal resources
Thorough knowledge of physical security systems, including CCTV, fire alarm systems, access control systems, and radio communication systems.
Proficient in Microsoft Outlook, Word, Excel, PowerPoint
Ability to work in a fast-paced environment, recognize issues, develop solutions, and make immediate decisions under pressure
Basic knowledge of electrical systems
CPR/AED/First Aid Certification preferred
Must maintain a neat and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events. Professional business attire required when working all events.
Directly supervises employees in the Security Department. Carries out supervisory responsibilities in accordance with AEG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand/walk for long periods of time; ability to lift or otherwise move up to 50lbs.
Ability to work long irregular hours for an extended period as dictated by events and schedule, including weekends and holidays.
Ability to operate a keyboard and move around the facility. Must be able to hear and speak to use a two-way radio and telephone.
This position may be exposed to adverse conditions and high levels of noise.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
About PPG Paints Arena
PPG Paints Arena, operated by AEG Facilities, is Pittsburgh's premier indoor site for sports and entertainment and home to the NHL's Pittsburgh Penguins.