Summary: The Student Support Manager leads the University Behavior Team, manages Students of Concern cases, and brings each case to a resolution by engaging and supporting students while working with faculty, staff, and other support units in a non-clinical setting.
Required Qualifications and Education:
Bachelor's degree and a Master's degree in student personnel administration, higher education administration, social work, or a related field. Minimum 2 years professional experience (outside of master’s experience) working with individuals experiencing issues of concern.
Experience in a non-clinical case management role.
Demonstrated experience in creating plans of action, implementation, and follow-up.
Experience working on and leading teams.
Experience working with diverse populations such as those of low income, various racial and ethnic backgrounds, military veterans, international students, first generation students, and students with disabilities.
Demonstrated experience in delivering professional presentations and training.
Excellent written and verbal communication skills.
Preferred Qualifications and Education:
Direct working experience in higher education.
Experience working with student information databases/systems; familiarity with FERPA and CLERY Act compliance obligations.
Experience in crisis response.
Awareness of student retention issues and interventions.
Responsibilities – Essential Functions:
Student Care and Support
Serve as point of contact for faculty, staff, and community members regarding students of concern.
Provide direct and indirect outreach and response for students of concern including, but not limited to, mental and physical health, food and shelter insecurities, academic concerns, and other issues of concern.
Make independent decisions, using sound judgement, in responding to student crises or student concern reports.
Personally manage Care Report case load and also oversee daily triage and referral of cases to other university colleagues (e.g. Athletics, Housing and Residence Life, academic mentors).
Manage highly sensitive information and work flow utilizing Care system to assign reports to appropriate staff and use appropriate follow up for accountability.
Co-chair or chair the Behavior Team and serve as a member of the University’s Threat Assessment Team and other related committees, task forces, and teams. Respond to critical incidents/crises as needed.
Act as referral source for students needing assistance outside the scope of Care (victim advocate, Title IX response, insecurity resources, etc.).
Conduct after-care appointments for post-hospitalization or post-medical withdrawal for students transitioning back to the University.
Complete audits, assessment, and reporting for all aspects of student conduct, intervention, and support responses.
Participate in outreach efforts on behalf of the Dean of Students Office and the Division of Student Services in the areas of conduct, care, retention, and other response protocols.
Develop and maintain positive and collaborative working relationships with Disability Support Resources, Housing and Residence Life, University Counseling, Student Academic Success Center, Grand Valley Police Department, academic Deans’ Offices, various cultural and social justice centers, and other colleagues as needed
Respond to critical incidents/crisis as needed.
Act as administrator for the Advocate and GME (conduct) software and databases for the Division of Student Services and GVSU.
Assist in developing and implementing prevention efforts related to mental health, active bystander, behavior, sexual violence, alcohol and other substance abuse, conflict resolution, social justice, and other necessary student education.
Act as a crisis response manager for the Division of Student Services.
Coordinate division-wide special projects and assist the Vice Provost for Student Affairs and Dean of Students, and Associate Dean of Students, in supporting existing student affairs initiatives and developing new initiatives intended to enhance retention of all students.
How To Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. If you have questions or need assistance, call Human Resources at 616-331-2215.
Commitment to Inclusion, Equity, and Equal Opportunity/Affirmative Action
Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests have the right to be free from acts of harassment and discrimination, including sexual misconduct, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active duty military status or weight. The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center 1-800-649-3777.
About Grand Valley State University
Grand Valley State University is one of the West Michigan areas premier employers, with more than 3,500 faculty and staff members serving in a wide variety of essential and complementary roles. Our employees enjoy a vibrant and stimulating workplace that fosters professional growth while serving the university's mission of educating students to shape their lives, their professions, and their societies.
The Division of Student Services at Grand Valley consists of almost 150 full-time and part-time colleagues committed to student success… and yours! We work together, learn together, and have fun together. Grand Valley State University offers generous benefits to Executive, Administrative, and Professional (EAP) staff. In addition, we offer numerous opportunities for university sponsored professional development.