Location: Binghamton, NY Category: Professional Posted On: Wed Mar 27 2019 Job Description:
Budget Title: Senior Staff Assistant (SL-3)
The Assistant Head of Reader Services for Circulation and Reserves is responsible for ensuring consistent service, transaction and materials processing at the Reader Services Desks in the Bartle Library and Newcomb Reading Room. The Reader Services department is committed to supporting scholarly, professional and individual pursuits by delivering and facilitating access to Binghamton University Libraries resources. As a member of the Reader Services Department, the incumbent serves as a team member responsible for providing innovative, user-centered services and resources for a diverse constituency of students, faculty, staff, researchers and community members.
The incumbent is within the Binghamton University Libraries, which include the Glenn G. Bartle and Science Libraries, the Library Annex at Conklin, and the CCPA's University Downtown Center (UDC) Library and Information Commons.
This position supervises professional and classified staff and reports to the Head of Reader Services and Resource Sharing, with the Associate University Librarian for Public Services and Collections as second-in-line supervisor.
Primary Duties & Responsibilities:
Plans, supervises and actively participates in 24-hour Reader Services operations including, but not limited to circulation, reserves and interlibrary loan lending.
Responsible for supervising Library Cashier and student supervision and reserves staffing. Works to coordinate workflows to ensure consistency and ongoing collaboration with an emphasis on efficiency.
Works with Head of Reader Services and Resource Sharing to develop and implement overall policy and procedure to ensure effective service for, and to stay in communication with our patrons. Advises Libraries' on issues related to circulation and reserves activities.
Assures that 24-hour work routines are maintained according to established guidelines and makes recommendations to the Head of Reader Services and Resource Sharing for streamlining and creating efficiencies within the department.
Schedules staff, including graduate students, to provide essential services at Bartle Library Reader Services Desk and within interlibrary loan lending.
Resolves problems related to patrons and their library accounts, circulation of library materials, library equipment, issues with reserves and reports problems with library faculty as appropriate.
Serve as a Reader Services and Resource Sharing representative and work collaboratively with other library departments to ensure the department's mission of supporting scholarly, professional and individual pursuits by delivering and facilitating access to Binghamton University libraries' resources.
Customer service experience
Familiarity with libraries' systems: Alma, ILLiad or Ares
Library work experience
Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com
Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Internal Number: 108513
About Binghamton University
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.