We have an exciting opportunity to join our team as a Operations Analyst.
In this role, the successful candidate The mission of Real Estate Development and Facilities (RED+F) Department is to plan, develop, operate and maintain the campus of the NYU Langone Medical Center and provide the foundation for its growth and success in the 21st century. RED+F provides strategic campus planning and project development services, including architectural studies, programming, design, construction and associated infrastructure and technological upgrades, for new structures and renovations to existing structures on the NYU Langone Medical Center campus. The Department also operates and manages all facilities, infrastructure and related support services across the medical center. RED+F is composed of the Real Estate, Housing, Planning & Project Development, Facilities Operations & Management, Finance & Administration, Campus Security, Environmental Services, Environmental Health & Safety, Radiation Safety and Clinical Engineering divisions. Overall role Under limited supervision, provides support to financial analysts, admin group, property and project teams, including, but not limited to:-Running financial reports-Systems development-FTS programming updates-Training and user support-UNIFIER Support to users-PIM Support-user access
The Technology System Operations team requires a multi-talented team player who can conceptualize systems, integrate the business needs and be people/customer oriented. Must be able to work in a team environment.
Acts as primary Customer Support for entire REDF related systems (including but not limited to - Unifier, Analytics, PIMS, PeopleSoft/PBI). Must be able to keep up with a fast paced environment and have good communication skills.
Acts as liaison between REDF users and other departments (including but not limited to MCIT, Finance, outside contractors). Requires the creation, follow up and tracking of MCIT tickets. Good interpersonal skills are required.
Interact with finance systems (Peoplesoft) and address accounting and system issues.
Interact with different applications from MS Office Suite (advanced Access, advanced Excel, and proficiency in Powerpoint, Word, Outlook)
Understand and act upon systems issues, as required by the business guidelines of NYU, within a timely manner. Good organizational skills are required.
Create, modify and maintain Technical and Training manuals. Must have attention to detail.
Create, modify and maintain the flowcharts of current Operations and Workflows. Need to ensure that the approval matrix is being followed in the systems. Understanding the relationship of business processes and systems is required.
Must be able to train all REDF users on how to use the systems (either due to new or changed processes, or a new employee basic training)
Maintain organized tracking logs of authorized users to departmental systems. These are to be reviewed periodically. Assists in granting system access related to the onboarding/off-boarding of users. This includes, but is not limited to, following processes in place to setup users and projects/locations in Unifier.
Deliver reports and analysis outlined by management timelines. Including, but is not limited to, assisting in the Monthly/Quarterly finance reports generation, distribution, and analysis.
Create adhoc reports as required.
possess a basic understanding of accounting/finance/business to assist REDF users in research of items (Purchase Orders/Invoices) and the system-generated reports (Profit and Loss GL accounts).
Ensure Data Integrity: Must be reliable and check your own work.
To qualify you must have a Associates or Bachelors degree with a business, financial or computer concentration 4+ years or relevant experience in Information Systems and Customer Service. Or equivalent education and experience. Knowledge and experience with relational databases. Knowledge of standard office software is essential, including proficiency with Microsoft Office Proficiency in MS Office, particularly excel, knowledge of MS Access preferred. Ability to multitask; strong attention to detail; self-motivation, willingness to take initiative and work as a team; good oral and written communication skills. Qualities include Strong communication skills, team player, superior follow through, flexibility and willingness to work overtime, superior organizational skills and ability to multi-task. Must perform well under pressure and act with a sense of urgency. Should exhibit excellent interpersonal relationship building skills, strong attention to detail, great customer service skills and a welcoming demeanor with a high level of professionalism. Should also have great energy and initiative, ability to function in a fast paced, demanding environment, must be able to multi-task and have demonstrated good judgment, discretion, flexibility, and outstanding customer service skills in previous challenging work environment. Effective organizational, communications (verbal and written), and interpersonal skills required. Excellent proficiency in written and oral English.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 68604983
About NYU Langone Medical Center
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.