This position will provide high-level, high-energy coordination and support to the Office of Student Success. This position will serve as the first point-of-contact to all guests when they enter the center. In addition, this position will ensure efficient and integrated coordination of key operational functions including program management and support. This position will have key oversight of program management and day to day coordination of appointments with academic coaches for general advising to students. This position directly reports to Sr. Director of Student Success.
Duties/Physical Demands: Take the initiative and use problem-solving skills to proactively solve and triage student issues. Will serve as the primary contact to the University concerning EAB Navigate advising/documentation system. In addition, will assist with training. Navigate and communicate with offices and resources within the division of Enrollment Management and across the University in a professional and strategic manner. Serve as the front-line staff member for all students visiting the office. Navigate Banner, retrieve and read Degree Audits. Assist students with reading and understanding degree audits. Communicate with students who have holds or not enrolled in upcoming semester classes. Exhibit a positive, supportive, and helpful attitude when working with students. Provides leadership to staff in reporting student issues and concerns. Manages calendars/phones for 6 staff members. Manages student referral process from the one-stop. Manage room scheduling for office events and staff. Manage all aspect of the (Computer Loan- F5) program including requests, processing, dispersal, paperwork and collection. Manage student payroll process including entering timesheets and approving (25+) student worker timecards in Kronos. Create requisitions in Buyway. Assist with coordinating travel for office. Manage the operational infrastructure within the unit by interfacing with admission, one-stop, registrar, bursar, Student Financial Assistance and Career Center.
Minimum Qualifications: Associates degree OR 6 years of administrative experience within a complex and deadline driven environment, preferably in a university setting Ability to work independently without direction from the Sr. Director; Ability to work in a fast-paced environment that requires attention to details; Ability to work in a deadline and data driven environment that will interact regularly with students, faculty, staff, and parents; Ability to manage critical projects and deadlines use tact and maturity in dealing with internal and external constituents, as well as confidential matters; Ability to coordinate and initiate complex projects and tasks Ability to represent the office and division in a courteous and professional manner Ability to communicate effectively in-person, on the phone and in writing; Ability to work after 5:00 when necessary to finish with a student or put on an events.
OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.
Associates degree OR 6 years of administrative experience within a complex and deadline driven environment, preferably in a university setting?
Ability to work independently without direction from the Sr. Director;
Ability to work in a fast-paced environment that requires attention to details;
Ability to work in a deadline and data driven environment that will interact regularly with students, faculty, staff, and parents;
Ability to work independently and set priorities? possess a sense of urgency for assisting students and completing projects?
Ability to manage critical projects and deadlines? use tact and maturity in dealing with internal and external constituents, as well as confidential matters;
Ability to coordinate and initiate complex projects and tasks?
Ability to establish and maintain effective working relationships with students, faculty, staff and the public?
Ability to represent the office and division in a courteous and professional manner?
Possess keen attention to detail?
Ability to communicate effectively in-person, on the phone and in writing;
Ability to take direction quickly and deliver on requests within in a timely fashion?
Ability to work after 5:00 when necessary to finish with a student or put on an events.
Internal Number: 6979
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”