Towson University is accepting applications for an Accounting Clerk III. This position is directly responsible for billing, managing, collecting and reconciling third party accounts. This includes billing third-party organizations through the University's online invoice system. Some agencies including federal, state and local municipalities require the University to utilize their online invoice systems. This position submits all invoices for student tuition and mandatory fees on behalf of the University. This position is critical in providing excellent customer service to students, staff, faculty and external organizations; through billing and processing transactions, answering questions and other customer services duties handled by the Bursar's Office. This position requires an extremely high degree of transaction processing accuracy and an exceptionally strong attention to detail.
The main purpose of this position is to bill, manage, collect and reconcile third party accounts. Directly responsible for billing all third-party contracts, purchase orders, letters of intent, and US Government training authorizations. Directly responsible for billing in the University’s online invoice system along with Government Billing online portals.
This position is one of the Bursar's Office customer service representatives who greets in-person customers and answers the Bursar's main telephone number while providing excellent customer service to these external and internal customers. Determines the outcome of the call by handling the issue or transfers the call to the appropriate Bursar's Associate.
This position posts debit and credit transactions to all third party accounts. Reviews third party payments that are routed from the payment center so that the posting of the payment is authorized to the appropriate student/organization account and to the correct term. Directly responsible for posting all wire and R-star transfer payments to the appropriate account. This position requires an extremely high degree of transaction processing accuracy and an exceptionally strong attention to detail.
Provide excellent customer service to students, third-party organizations and day care account holders in regard to phone inquiries and in-person transactions. Processing and reviewing account adjustments, resolving discrepancies and short payments as required. Supports all established payment deadlines.
Process customer or organization refunds. Assist with the collection area with third party and daycare accounts. Process daily mail and forward mail to appropriate unit in the office.
Post debit and credit transactions to customer and organization accounts. Directly responsible for posting all payments adjustments, deposits and corrections for entire Bursar staff. Responsible for maintaining daily audit for all transactions posted. Other duties as needed.
High School diploma or equivalent and two years of accounting clerical related experience. Must have experience using Microsoft Office. General knowledge of bookkeeping principles, mathematical methods and techniques, and accounting standards. Skill in performing mathematical computations; in reviewing and processing financial documents; in reconciling financial data; in operating calculators, keyboards, manual and automated office equipment, personal computers and financial software; inputting data. Ability to communicate effectively; to prepare written records and reports; to establish and maintain effective work relationships; to lead and train others in assigned accounting clerical or bookkeeping work. Excellent listening and multitasking skills. Consistent follow-up and detailed oriented. Must exhibit professionalism, patience, and tolerance. Self-starter with the ability to determine shifting priorities.
Strong background with customer service preferred. Work experience in a Higher Education environment and PeopleSoft experience also preferred.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
$34,075 and full University benefits that include annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1900007T
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).