The George Mason University, School of Business, invites applications for the position of Junior Salesforce Administrator. This position will be responsible for supporting the Salesforce platform across the business school and maintaining the School's Salesforce instance and providing support to end-users.
George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
Responsibilities: The Junior Salesforce Administrator has responsibilities in the following areas:
Salesforce System Administration Support:
Assist the Salesforce Administration Manager with the building out and scaling our Salesforce instance across the business school;
Assist with the design and development of the School's customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, processes builder, and approval processes;
Develop and create customized reports and dashboards as directed by the Salesforce Administration Manager;
Work with end users to understand needs and incorporate processes (workflows, tasks and dashboards); and
Work with end users to develop system enhancements/functionality, and provide day-to-day support for application.
Help create and maintain detailed documentation for technical designs, project plans, deployments and training documents;
Troubleshoot user issues as they occur and provide technical support as needed;
Enter and clean up data as directed; and
Help manage user permissions and operational governance.
Training and Industry Research:
Provide support for internal School of Business training as needed to new and existing faculty and staff; and
Keep abreast of new Salesforce features and functionality.
Bachelor's degree in IT or related field, or equivalent level of education and experience;
Knowledge of computer network structures;
Experience with database design;
Experience with report design consolidation, report optimization and process management;
Experience analyzing and documenting different system flows, process flows and work flows;
Extremely strong analytical and communication skills; and
Able to commute to both our Fairfax and Arlington campuses.
Salesforce Administrator Certification;
Demonstrated experience in Salesforce support;
Experience in data migration/bulk data loading into Salesforce; and
Experience with handling Salesforce integrations and Marketing Cloud.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply for position number 02984z at http://jobs.gmu.edu by April 16, 2019; complete and submit the online application; and upload a cover letter, resume, and list of professional references. We will contact you directly if we require additional materials. Review of applications will begin on April 17, 2019 and continue until the position is filled.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 45246
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.