NYU School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. For more information, go to med.nyu.edu, and interact with us on Facebook, Twitter and Instagram.
We have an exciting opportunity to join our team as a Program Associate.
The Program Associate will provide moderate to advanced coordination for Program activities to a manager or director.
Enter and manage patient information into EPIC system (electronic medical records) including registering and scheduling patients to the clinic, facilitating patient administrative needs, and preparing patient intake forms.
Answers our intake phone line informing potential patients of our services and collects referral information. Manages our on-call emergency line for patient crisis with our answering service (HCAS). Replies back to new patient inquiries through our MFC inbox email for care and provide contact information to our MFC clinicians.
Assists with project and event planning and implementation, managing the logistics and coordination for meetings, special events, and conferences, including but not limited to: developing itineraries and program schedules, ordering and setting up catering, processing travel arrangements and bookings, preparing meeting materials, and setting up webinars and PowerPoint presentations.
Assists MFC externs and interns with locating interview rooms through front desk reservation system and any other administrative support.
Enters and manages data for all Patience Experience Surveys into Liquid Office.
Maintains office filing and storage systems by sorting, recording and filing written material in alphabetical, numerical, or patient order as needed. Retrieves material from files upon request and keeps records of the movement of file materials. Opens, sorts, routes and distributes mail to the appropriate party including flyers and any relevant materials to the clinicians.
Prepares, maintains, and tracks clinic related purchase/supplies requisitions for outside vendors. Prepares travel and business reimbursement requests and expense reports.
Processes petty cash vouchers, check requests, new vendor paperwork, and related invoice payments. Orders office and clinic related supplies as needed
Uses judgment to provide project/program support while prioritizing work to a supervisor, department. Resolves non-routine situations based on established policies and procedures and refers non solved issues and questions to the appropriate party. Performs other duties as assigned.
To qualify you must have a Associates' Degree is required. Minimum of 1 Year of related experience in an office setting or the equivalent combination of education and experience. Effective Oral, written communication and interpersonal skills. Computer Skills -Working knowledge in the use of Microsoft Office Word, Excel, Power point and Access. Ability to develop basic formulae for spreadsheets; set up routine computer procedures; Ability to access e-mail, electronic calendars, and other basic office support software. Ability to proofread documents and write clear, concise 1st draft. Ability to type at a speed of at least 45 net words per minutes. Knowledge of standard office practices. Ability to multi-task while paying attention to details. Ability to use standard office equipment such as copy machines, multi-line telephones, fax machines.
1-2 yrs. experience supporting high-level management in a clinical environment with strong patient relation skills preferred. Experience with EPIC and Webex meeting manager preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 68702876
About NYU Langone Medical Center
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.