SUMMARY: Plans, implements, directs and monitors all aspects and services related to Housing First-model housing and homeless outreach programs.
Ability to supervise a diverse case management team using Motivational Interviewing, Harm Reduction & Trauma-Informed Care within Housing First model programs.
Ability to complete home visits to clients’ homes when needed
Ability to respectfully interact with clients and landlords
Ability to work cooperatively as part of a team
Ability to respond to emergencies and be on call as required
Ability to learn and use database systems
Ability to assess the needs of service recipients, the ability to meet those needs, and the ability to assess the legal and policy requirements governing service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee and manage permanent supportive housing programs for individuals and families impacted by homelessness/chronic homelessness and chronic medical issues.
Hire, train and supervise program staff, including completing performance evaluations, and performance improvement plans when needed.
Delegate and oversee work assignments
Identify unmet staff training needs and provide or identify in-service or outside trainings.
Support and enhance staff’s ability to perform their jobs by teaching and modeling, as appropriate: technical knowledge and skills, work management and communication skills, and conflict management skills.
Address interpersonal barriers and strengths in staff, empower staff, and offer criticism in a constructive manner.
Maintain an understanding of employment and labor laws, and seek guidance from Human Resources when needed.
Provide weekly clinical/administrative individual and monthly IDT group case reviews to direct staff. Support staff in improving performance and as well as preventing burnout.
Train and support staff in utilizing the agency’s and department’s philosophies of care, including: a Strength’s Based approach, Motivational Interviewing, Harm Reduction, Trauma-Informed Care and a Housing First approach.
Routinely conduct and follow up on Quality Assurance activities, working with each staff member to follow policies on chart documentation and client services.
Respond to and intervene in client crises, including physical health, mental health, housing, and other crises as they arise. Report hospitalizations, housing crises, health and/or behavior changes of clients to the program director.
Respond to on-call phone outside of business hours and consult with the program director when needed, especially concerning any issues of client suicidality and/or homicidality.
Effectively respond to concerns from landlords and clients.
Ensure that required monthly and fiscal year rent reports are completed accurately and provided to finance.
Submit monthly/quarterly/annual reports and other correspondence necessary to report on activities of program and program participants’ progress.
Participate in program evaluation with Director of Scattered-Site Housing Programs to ensure that program outcomes and indicators are being appropriately met. Co-develop and implement Quality Improvement plans to improve service delivery, outcomes, and client experience.
Monitor and ensure programs meet contract scopes and objectives, as put forth by HUD and IDHS in grant contracts, in addition to any other funders. Identify scopes at risk of not being met and implement improvement plans.
Ensure consistent implementation of policies and procedures towards effective delivery of housing and case management services and minimum standards of care. Propose revisions to policies and procedures as needed in accordance with the Council on Accreditation.
Assess and identify gaps in program delivery and work to resolve.
Train, monitor, and support staff’s consistent use of associated databases, including HMIS and the CHASSA Access Database.
Collaborate with the agency ATA to generate housing referrals from the Coordinated Entry System (CES) and HMIS, and update their status per CES and HMIS policies.
Review applicant eligibility documentation in order to approve new clients prior to their program enrollment.
Conduct meetings with clients in the case of housing resource loss and/or non-rent payment, creating and following up on Supplemental Contracts as appropriate. Schedule follow up meetings with Program Director for those clients who have already breached an initial Supplemental Contract.
Perform other duties as assigned
Master of Social Work (MSW) or related field required. LCSW/LCPC preferred. Master’s may be waived with demonstrated experience, knowledge and effectiveness in homelessness/housing services with highly vulnerable populations when all other requirements are met (Bachelor’s required).
Knowledge of chronic medical health issues, including serious mental health and HIV/AIDS required.
Knowledge of and experience practicing Harm Reduction, Trauma Informed Care & Motivational Interviewing required.
Experience working with highly vulnerable populations required.
Knowledge of housing programs and homelessness services required.
Demonstrated excellent oral and written communication skills
Ability to work independently
Ability to multi-task and prioritize
Housing and management experience preferred.
Bilingual / bicultural preferred.
Proven ability to collaborate successfully across diverse cultural and social communities
Chicago House is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, sex assigned at birth, arrest record, HIV status, or any other characteristic protected by applicable federal, state or local laws.
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.