As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is currently seeking a Clinical Operations Director-Specialty Care- Pennsylvania locations.
This position is responsible for providing leadership to all nursing and ancillary clinical associates with the Nemours DuPont Pediatric Pennsylvania ambulatory specialty locations. Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of ambulatory professional registered nurses, licensed practical nurses, medical assistants, and administrative support staff in multiple ambulatory specialty locations throughout the Delaware Valley. Works in collaboration with Clinical Operations Directors from other ambulatory locations.
This position reports directly to the Practice Administrator with a dotted line reporting to the DV Senior Director of Ambulatory Nursing Services. Works collaboratively with nursing leaders, practice leadership, office managers, and physicians. Maximizes efficiencies through use of continuous improvement methodologies, consistent policy application and leveraging of technology. The Clinical Operations Director encourages, facilitates, and supports the participation of nurses in nursing projects, research, scholarship, and organizational activities to attain and maintain excellence in nursing practice. This position role models Nemours Standards of Behavior and actively supports Nemours vision and True North Goals.
Essential Functions – Supervises the organization, coordination and direction of patient care services in select specialty ambulatory clinics in the Delaware Valley and other areas as assigned. Ensures advancement of Nemours True North vision, strategies, brand, model of care, quality/safety goals and commitment to patient/family centered care. Well versed in the ANCC Magnet model and is prepared to lead, innovate and document continued progress for re-designation. Advances understand of ANCC Magnet among ambulatory nurses. Ensures integration of Continuous Improvement principles and strategies in all operational areas. Promotes concepts of standard work, daily huddles and reliable methods in all locations. Provides leadership and direction in accordance with organizational and departmental goals. Ensures Shared Governance Model is effective in achieving Associate engagement and evidence-based Nursing practice. Supports and mentors Ambulatory Shared Governance Committees. Is responsible for participation in departmental and hospital programs for quality assessment and improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation and the Delaware Valley Practices. Demonstrates broad knowledge of national pediatric benchmarks for quality outcomes of care and service and effectively executes plans to achieve and surpass benchmarks. Provides clinical direction in planning for new building sites, remodeling of existing sites and acquisition of external practices Leads special projects and/or task forces, leads patient and family centered care initiative, and attends committee meetings as assigned by the Operational Vice President, Chief Nurse Executive and Physician Practice Administrator. Extends discretionary effort in collaborating with partners from the Nemours Children’s Hospital and Nemours ambulatory clinics in Florida Creates a learning environment for students from nursing, medicine, administration and allied health programs that promote application of relevant theories and principles related to multidisciplinary patient care and service management. Encourages the development of research ideas and testing research hypotheses in the delivery of care of pediatric patient populations, modifying Nursing practice based on research findings as appropriate and sharing such to optimize the effectiveness and efficiency of pediatric healthcare through publication and presentation at appropriate seminars, meetings, and symposiums. Demonstrates outstanding stewardship and innovation. Follows cost control standards of the hospital and practice including development and management of budget. Provides ongoing assessment of the revenue cycle and develops remediation plans as needed. Excellent interpersonal, collaborative and communications skills are required.
Bachelor’s degree in Nursing Required
Masters’ degree required or currently enrolled in a mastered program.
Active Pennsylvania licensure required to start, must obtain Delaware (or compact state) within first 60 days of employment.
Current AHA Healthcare provider (HCP) certification required.
3-5 years of ‘equivalent healthcare leadership experience required
Nurse executive or other appropriate professional certification, preferred
May be required to obtain additional nursing licenses in states where Nemours conducts business.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is a pediatric health system of hospitals and specialty clinics serving children and families throughout the Delaware Valley and Florida. Our dedicated professionals integrate medical care, research, health education, and prevention to help improve the lives of children every day.