At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team
This position works in conjunction with the Operations Director in the development and implementation of the full community management plan (asset, property and fiscal management) at the installation. The Facilities Director provides support to the maintenance staff on a daily basis and leads the day to day operations of a multi-family property management portfolio providing superior customer service and living experience, maximizing occupancy, achieving financial goals, developing team members and managing vendor services. Responsible for fostering an environment of team work and a culture of accountability while adhering to the standard operating procedures and company guidelines.
Primary Responsibilities Include:
Set the tone for the highest standards of internal and external customer service to enhance resident relations/retention.
Meet with residents in a timely manner and work towards resolving all customer complaints at the lowest level possible and train your team to take this same approach with customer service.
Monitor and properly respond to all resident surveys that are conducted.
Develop and maintain a positive and motivated team focused on customer service through mentoring, leadership and responsiveness to the customer
Communicate regularly and effectively with all team members, encouraging open two-way dialog and honest feedback. Work towards Corvias being the best place to work through a proper balance of holding team members accountable and also creating an open door environment with the goal of inclusion of all employees to be part of the team
Develop a positive working relationship with stakeholders, community-based organizations, government officials and residents to promote the program and gain their support for initiatives to improve quality of life for residents
Review monthly consolidated installation housing summary financial reports and provide analysis/explanations
Work directly with the Managers and communicate on status of rent ready inventory, discuss challenges with certain home inventory and discuss strategy with the installation team on how you can assist on maximizing occupancy in your community (e.g. re-rank band)
Assure that the team members comply with company policies, guidelines and operating procedures.
Implement and oversee training, team development, coach and motivate team members, provide timely feedback regarding performance management and administrate written evaluations
Monitor and develop the team members to exhibit the company values and provide superb internal and external customers service while acting with customers in mind and gains trust and respect.
Build talented teams, create strong morale and spirit in team, share successes, fosters open dialogue and create an environment which team members want to do their best.
Oversee daily maintenance functions, vendor management, capital improvements, and inventory control.
Work with Operations Director and Community Managers regarding capital improvement needs and requirements, schedule, budget and perform as required
Conduct quarterly assessments for each community
Analyze data available to provide information on operations and suggest process improvements
Read and interpret maps, blueprints, engineering/technical drawings, and construction schedules to integrate property management operations into the overall construction plans.
And other duties as assigned
Role Specific Requirements Include:
Bachelor’s degree in Facilities Management or related field is preferred or equivalent industry experience.
5+ year’s progressive experience in property or facility management, maintenance, purchasing and contracting.
8+ years’ experience in managing a multi-site residential portfolio of at least 1,500 units with a property management organization.
5+ years directly supervising a team of 6 or more.
Proven success in organizational development, process improvement, budgeting, financial management, leadership and technical trade experience. Demonstrated ability to be creative, flexible, and adaptable to new situations and assignments
HVAC Type 2 or Universal Certification required. OSHA Training Certification, Environmental Compliance Certification, Mold Remediation Certification and trade skills/licenses preferred
Ability to collaborate with other functional areas and problem solve to make strategic decisions.
Strong skills in Microsoft Office and YARDI (or other similar industry software).
Travel Required-approximately 25% of the time.
A valid driver’s license is required.
Our people are the heart and soul of our company.From hiring the best, brightest and most motivated people, to striving to be the best place to work, we want to do more than just provide a job. We want to be the place where you do your best work–and the best place you ever worked. We have many opportunities available whether you are interested in working in our corporate headquarters, at one of our military installations, for our student housing business line, or with one of our public sector institutions partners to solve their toughest environmental, energy and infrastructure challenges.