The City of Portland implements the Nonconforming Sewer Conversion program which requires all properties in the City to eventually have individual and direct connections to the public sewer system. The Nonconforming Sewer Program Coordinator works in the Systems Development Division of BES and is located in the Pioneer Tower. This position plans and conducts program outreach and promotional activities for the Nonconforming Sewer Program and related projects; including developing information, outreach and educational materials. The Coordinator l will organize the sharing of information to ensure consistency in unit messaging and branding of City of Portland and the Nonconforming Sewer Programs services, policies, and procedures. They will also provide internal and external customer service to City employees and the public on programs and services related to the Nonconforming Sewer Program. This will include research and response to customer service complaints and issues; identification of areas of concern and assisting in developing recommendations for solutions and improvements. The Coordinator l will be responsible for handling all public outreach materials in relation to non-conforming sewers for the Bureau's Capital Improvement Program (ClP) projects.
This position requires knowledge and experience related to public outreach and education, sewer and stormwater infrastructure, and customer service. Experience in the public sector is preferred but not required. A basic knowledge of engineering and construction principles, practices, current trends, regulations, standards and laws applicable to the area of specialization would also be beneficial.
The following minimum qualifications are required for this position:
Knowledge of basic principles and practices of public outreach and involvement, including marketing.
Knowledge of and experience applying the federal, state and local laws, codes, standards, engineering and construction concepts and practices applicable to the area of responsibility.
Ability to analyze assigned program, administrative and operational issues, evaluate alternatives and reach sound, logical, fact-based conclusions and recommendations.
Ability to interact effectively, engage in problem solving and team building, and partner with citizens, community groups, developers and construction supervisors.
Ability to understand and communicate complex technical matters to non-technical individuals, including policy makers.
Why work at the City of Portland? The City of Portland is committed to offering medical, dental, vision, basic life, and long-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance and employee assistance program coverage is available to ensure employees have the appropriate tools to safeguard themselves and their family.
Additional Salary Information: Salary is monthly.
About City of Portland, Bureau of Environmental Services
Environmental Services protects public health, water quality and the environment. We provide sewage and stormwater collection and treatment services to accommodate Portland's current and future needs. We protect the quality of surface and ground waters and conduct activities that plan and promote healthy ecosystems in our watersheds.