Locatedin Nashville, Tennessee, and operating at a global crossroads of teaching,discovery and patient care, VUMC is a community of individuals whocome to work each day with the simple aim of changing the world. It is a placewhere your expertise will be valued, your knowledge expanded and your abilitieschallenged. It is a place where your diversity â of culture, thinking, learningand leading â is sought and celebrated. It is a place where employees know theyare part of something that is bigger than themselves, take exceptional pride intheir work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advancehealth and wellness through preeminent programs in patient care, education, andresearch.
JOB SUMMARY: Supervises team offering guidance on registration, arrivals and discharge. Oversees training and assists with the ongoing, long-term improvement of employees' skills. Responsible for registration workflow. Develops and oversees processes and standards for the department. Leads resolution of patient and staff issues. Assists with escalated patient and staff issues.
Assists with measuring and reporting ongoing financial and operational performance.
Leads all assigned area functions per departmental guidelines and assists staff with issue resolution. Backfills staff assignments during high volume periods.
Oversees staff performance to achieve productivity and quality goals. Ensures that all cases are updated timely, and entered thoroughly into the admissions, discharge, transfer and billing system.
Ensures proper collection of patient liabilities during registration and discharge process.
Assist with data quality audits.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
WORKFLOW MANAGEMENT (INTERMEDIATE):- Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. Able to build on this knowledge in order to make a process more efficient and effective.
LEADERSHIP (NOVICE):- Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.
OPERATIONS PLANNING (NOVICE):- Anticipates resource needs to meet objectives and implements appropriate processes.
PEOPLE MANAGEMENT (NOVICE):- Interacting, communicating, building relationships and developing employees.
COMPLIANCE (NOVICE):- Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
QUALITY MANAGEMENT (NOVICE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
BUSINESS RESULTS (FUNDAMENTAL AWARENESS):- Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
Organizational Impact: Plans and sets day to day objectives for the team that have a direct effect on the results of the department or area that the job is in.
Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guidelines.
Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.